Question: According to Professor Yan, the most important management principle is
Answer Choices: the principle of division of labor
the principle of organic structure
the principle of lean operations
the principle of just in time
the principle of fit
Answer: “the principle of fit”
Question: Which of the following statements illustrates a difference between flow shops and job shops?
Answer Choices: Unlike flow shops, job shops require little or no setup time.
Unlike flow shops, job shops produce many large-volume goods and services.
Unlike flow shops, job shops are organized around a fixed sequence of process steps.
Unlike flow shops, job shops require frequent machine changeovers and delays.
None of the above
Answer: “Unlike flow shops, job shops require frequent machine changeovers and delays.”
Question: Someone asks you how to get to Brotman Hall, so you explain to them, using your hands to accentuate what you say verbally. What type of nonverbal behavior is this?
Answer Choices: emblem
illustrator
adaptor
regulator
Answer: “illustrator”
Question: Which of the following activities in restaurant operations is considered non-value added?
Answer Choices: Chef picks up order and checks
Chef cooks meals
Order waits on order board
Chef assembles order
All the above are value added activities
Answer: “Order waits on order board”
Question: Which of the following equations is correct?
Answer Choices: WIP=Through put / flow time
WIP-Flow time / through put
Through put – WIP x flow time
WIP = Through put x flow time
None of the above
Answer: “WIP = Through put x flow time”
Question: Dell computers and Subway sandwiches are examples of goods.
Answer Choices: custom
option
standard
job shop
flow shop
Answer: “option”
Question: With the Value Speech, if you used the “Survey of Reasons” format, you did not need to list criteria. (True/False)
Answer Choices: True
False
Answer: “True”
Question: The _….. is a model that describes the alignment of process choice with the characteristics of the manufactured good.
Answer Choices: Service-position matrix
Product-process matrix
Product-position matrix
Service-process matrix
Product-shop matrix
Answer: “Product-process matrix”
Question: Giving statistics to highlight the problem of excessive incarceration in this country, is an example of:
Answer Choices: qualitative data
quantitative data
Answer: “quantitative data”
Question: Non-value-added activities in a process design can be eliminated by:
Answer Choices: using product-position matrix
limiting the throughput of all processes.
increasing process boundaries.
adding multiple approval requirements for all transactions.
using value stream mapping.
Answer: “using value stream mapping.”
Question: A. is a sequence of activities that is intended to create a certain result, such as a physical good, a service, or information.
Answer Choices: variant.
process
matrix
task
supply chain
Answer: “process”