Question: Phones R Us, a global phone company, frequently needs to respond quickly to fast-changing consumer tastes with its smartphones. Therefore, Phones R Us has fewer rules and procedures than most organizations, and networks of employees are encouraged to cooperate and respond quickly to unexpected tasks and changes in technology. Phones R Us is utilizing a(n) ________ structure.
Answer Options:
a) inelastic
b) organic
c) inflexible
d) hierarchical
e) mechanistic
Answer: b) organic
Question: Most vacant job positions in organizations are filled through __________.
Answer Options:
a) Internal recruitment
b) Interviewing
c) Screening of job applicants
d) External recruitment
Answer: a) Internal recruitment
Question: The model of decision making that explains how managers should make decisions, assuming managers will make logical decisions that will be the optimum in furthering the organization’s best interests, is known as the _________. For example, a manager who uses this model may be personally opposed to outsourcing jobs overseas, but she nonetheless decides to outsource customer-service operations to India because doing so is in the company’s best interests.
Answer Options:
a) rational decision-making model
b) solutions agenda
c) employee relations model
d) interpersonal decision agenda
Answer: a) rational decision-making model
Question: After struggling with the accounting training, Aaron is unsure whether he can complete the end-of-year financial reporting with no errors in the time allotted. In this case, Aaron is low on the _______ element of expectancy theory.
Answer Options:
a) expectancy
b) valence
c) instrumentality
d) performance
e) outcomes
Answer: a) expectancy
Question: __________ is the set of psychological processes that arouse and direct goal-directed behavior.
Answer Options:
a) Motivation
b) Productivity
c) Self-actualization
d) Self-determination
Answer: a) Motivation
Question: The Americans with Disabilities Act requires employers to:
Answer Options:
a) give applicants with physical or mental disabilities the same consideration for employment as people without disabilities.
b) hire all qualified persons with disabilities.
c) hire all qualified persons with disabilities who apply.
d) all of the answers are correct.
Answer: a) give applicants with physical or mental disabilities the same consideration for employment as people without disabilities.
Question: Because she beat her goal this year by nearly 40 percent, Jane has been telling everyone in the sales department of her incredible skill as a salesperson. But last year when she didn’t even reach her goal, she said her failure was due to the poor economy. Jane provides an example of __________.
Answer Options:
a) fundamental attribution bias
b) a self-fulfilling prophecy
c) self-serving bias
d) selective perception error
e) the halo effect.
Answer: c) self-serving bias
Question: All are steps to the strategic human resource management process EXCEPT:
Answer Options:
a) Orient, train, and develop
b) Perform a job analysis
c) Establish the grand strategy
d) Formulate the strategic plans
Answer: c) Establish the grand strategy
Question: The ________ enforces procedures whereby employees may vote to have a union and for collective bargaining.
Answer Options:
a) Fair Labor Standards Act
b) EEOC
c) NLRB
d) OSHA
Answer: c) NLRB
Question: A job description describes the minimum qualifications a person must have to perform the job successfully.
Answer Options:
a) True
b) False
Answer: b) False
Question: How are values different from attitudes?
Answer Options:
a) Values are a learned predisposition toward an object.
b) Values are consistent over time.
c) Values have three components.
d) Values are directed toward specific objects.
e) Values directly influence our behavior.
Answer: b) Values are consistent over time.
Question: Which of Edgar Schein’s common elements unifies employees and gives everyone an understanding of the organization’s reason for being?
Answer Options:
a) hierarchy of authority
b) coordinated effort
c) division of labor
d) span of control
e) common purpose
Answer: e) common purpose
Question: Bill is the new CEO at World’s Fair, a nationwide store that specializes in unique items from around the world. At his first managers meeting, he told them he likes to think of his management style as practical, efficient, logical, and systematic. Which style of decision maker is Bill?
Answer Options:
a) conceptual style
b) directive style
c) value style
d) behavioral style
Answer: b) directive style
Question: Olivia, the owner of The Town Gazette, a small city newspaper, started her business two years ago, believing that there was still enough demand for her product. However, because people are busy and because so much news is now available online, she has seen the demand for her paper drop steadily. Olivia made a decision to change the original direction of the company and focus more on an internet news service. Olivia is relying on ________ by demonstrating that managers need to think and act as if their company is an unfinished prototype, and by seeing her business as outsiders do.
Answer Options:
a) intuition
b) the knee-jerk reaction theory
c) evidence-based decision making
d) a knowledge dilemma
e) a decision tree
Answer: c) evidence-based decision making
Question: Doreen, a project manager, has been given a limited amount of money to run the new marketing plan. Plus she was told her marketing plan must be in place and ready to roll out in less than two weeks. Doreen is feeling very limited by these constraints and is not sure that it will produce her team’s best work. Her supervisor and career mentor, tells Doreen that she is __________.
Answer Options:
a) feeling the effects of the intuition model
b) using rational decision making
c) experiencing satisficing
d) affected by bounded rationality.
Answer: d) affected by bounded rationality.
Question: At his review last year, Lucas was promised a 20 percent raise if he met his production goals. Raises were included in today’s paychecks, and although Lucas has met all of his goals, he received only a cost-of-living raise. In the future, Lucas’ __________ will probably be ________.
Answer Options:
a) expectancy; high
b) valence; low
c) expectancy; low
d) instrumentality; high
e) instrumentality; low
Answer: e) instrumentality; low
Question: “Is the proposed action legal? If yes, does the proposed action maximize shareholder value? If yes, is the proposed action ethical? If no, would it be ethical to take the proposed action?” These four questions, which managers of all organizations should ask when confronted with a decision on an action, form the basis of ________.
Answer Options:
a) Maslow’s hierarchy of needs.
b) the stakeholder’s value statement.
c) the Sarbanes-Oxley Act of 2002.
d) Bagley’s ethical decision tree.
e) Frank Gilbreth’s code of ethical conduct.
Answer: d) Bagley’s ethical decision tree.
Question: Gloria, the controller of Luna Pizza, is purchasing several new delivery vehicles. Gloria has numerous work responsibilities, so she has limited time to shop for cars. Because of the time constraints, she cannot make an extensive search for the best alternative, so she looks for cars until she finds a model that is satisfactory. Gloria is following the ________ model.
Answer Options:
a) Limited Focus
b) Dilemma
c) Satisficing
d) Rational
Answer: c) Satisficing
Question: Organizations that are formed to offer services to clients and not make a profit are ________, whereas ________ are those organizations that are formed to make money, or profits, by offering products or services.
Answer Options:
a) unions; associations
b) nonprofit organizations; associations
c) for-profit organizations; nonprofit organizations
d) nonprofit organizations; for-profit organizations
e) co-ops; for-profit organizations
Answer: d) nonprofit organizations; for-profit organizations
Question: Suggestions for improvement, training new people, and care for organizational property are examples of __________.
Answer Options:
a) self-serving bias
b) casual attribution
c) organizational citizenship behaviors.
d) self-efficacy
e) counterproductive work behaviors.
Answer: c) organizational citizenship behaviors.
Question: Job ________ is the opposite of _________.
Answer Options:
a) enlargement; job enrichment
b) rotation; job focus
c) rotation; job enlargement
d) enlargement; scientific management
e) loading; job enrichment
Answer: d) enlargement; scientific management