Question: ABC Manufacturing employs some of the top professionals in its field. Their employees’ skills and experience help them to be highly efficient and to outperform its competitors. ABC Manufacturing has a(n) _______ over its competition.
Answer Options:
Answer: competitive advantage
Question: Mark, vice president of human resources at Executive Corporation, is a(n) __________. Choose the best answer.
Answer Options:
Answer: upper-level manager
Question: _________ is the discipline concerned with creating computer systems that simulate human reasoning and sensation.
Answer Options:
Answer: Artificial intelligence
Question: According to management scholar Henry Mintzberg, which three roles do managers play?
Answer Options:
Answer: interpersonal, informational and decisional
Question: The idea that two or more forces combined create an effect that is greater than the sum of their individual effects is called __________.
Answer Options:
Answer: Synergy
Question: Amy is a package delivery service manager. She is interested in implementing _________, the management philosophy pioneered by Frederick W. Taylor and Frank and Lillian Gilbreth, which scientifically studies work methods to improve the productivity of individual workers. In this particular case, Amy will study the routes that drivers take through a congested city in order to identify ways that delivery staff can make the most deliveries in each two-hour period.
Answer Options:
Answer: scientific management
Question: According to the BCG Matrix, what has low anticipated growth rate and low market share?
Answer Options:
Answer: Dogs
Question: Operations management focuses on managing the production and delivery of an organization’s products or services __________.
Answer Options:
Answer: more effectively
Question: The employees of a production facility that produce parts for boats are meeting to discuss ways to control rising costs, which are affecting their bonus (incentive pay). The employees are internal stakeholders of the factory.
Answer Options:
Answer: True
Question: The general environment, or macroenvironment, includes six forces: economic, technological, demographic, and which three others? You must get all three correct to get value for this question.
Answer Options:
Answer: Political-legal Sociocultural International
Question: Don, the owner of a bait and tackle shop, attended an entrepreneurship workshop that discussed the triple bottom line. The triple bottom line measures ________ performance.
Answer Options:
Answer: social, environmental, and financial
Question: An organization’s internal stakeholders consist of __________.
Answer Options:
Answer: the board of directors, employees, and owners.
Question: Local communities are stakeholders of organizations because communities __________.
Answer Options:
Answer: rely on the tax base from companies and the jobs the company provides.
Question: __________ are regulatory agencies, such as the SEC (Securities and Exchange Commission), that establish ground rules under which organizations may operate.
Answer Options:
Answer: Government regulators
Question: Joe, who is from Michigan, is transferring to the Paris office. As one who has studied the effects of globalization on business, Joe understands that it is crucial to __________.
Answer Options:
Answer: understand the local culture.
Question: Ethnocentric managers believe that their native country, culture, language, and behavior __________.
Answer Options:
Answer: are superior to all others.
Question: Maria, the vice president of sales for an international organization, believes that employees in her foreign offices understand best how to handle the personnel and practices in their offices. So when the corporate HR manager approached Maria about reprimanding Robert, a native Parisian who is the Paris office manager, for not doing things according to corporate policy, Maria backed Robert and said, “I believe that the home office should leave Robert alone because he best understands the local culture.” Maria is a(n) ______ manager.
Answer Options:
Answer: polycentric
Question: Quality Air, a company that builds airplanes, typically orders parts for its airplanes from other companies. __________ is the practice Quality Air is using.
Answer Options:
Answer: Outsourcing