Question: Andrea, a sales associate in the fine china department of the David’s Department Store, reports to Chris, the home furnishings department manager. This morning, Chris asked Andrea to change the price tags on the crystal wine glasses. While working on this task, Pietro, the bedding department manager, told Andrea that he wanted her to unload some comforters. To solve this conflict, Andrea turns to the principle of unity of command under which __________.

Answer Options:

a) employees should report to no more than one manager.
b) Andrea can refuse to do both tasks.
c) employees can report to two managers, so Andrea needs to decide whose directions to follow.
d) Andrea needs to decide which manager has more power.
e) Andrea will need to determine how she can multitask.

Answer: a) employees should report to no more than one manager.

 

Question: __________ theory is a model of motivation that explains how people strive for fairness and justice in social exchanges or give-and-take relationships.

Answer Options:

a) Hygiene
b) Esteem
c) Equity
d) Expectancy
e) Goal-setting

Answer: c) Equity

 

Question: What is the purpose of the strategic human resource process?

Answer Options:

a) To report the organization’s employee’s by name, education, training, languages, and other important information.
b) To attract job applicants from outside the organization.
c) Develop a systematic, comprehensive strategy for understanding employee needs and predicting future employee needs.
d) To get the optimal work performance that will help the company’s mission and goals.

Answer: d) To get the optimal work performance that will help the company’s mission and goals.

 

Question: Managing anticipated change is considered reactive change.

Answer Options:

True
False

Answer: False

 

Question: Managing unexpected change is considered proactive change.

Answer Options:

True
False

Answer: True

 

Question: What phase of Lewin’s model looks at creating motivation for change?

Answer Options:

Unfreezing
Changing
Refreezing
Change

Answer: Unfreezing

 

Question: In considering the systems model of change, what would the mission and vision statements be considered?

Answer Options:

Inputs
Outputs
Target Elements
Change Elements

Answer: Inputs

 

Question: Organizational Development can be used to revitalize an organization.

Answer Options:

True
False

Answer: True

 

Question: In OD, attempting to correct a diagnosed problem in the workplace is also called a _______.

Answer Options:

intervention
a fun time
help
problem solving

Answer: intervention

 

Question: There are two types of innovation discussed in your work. They are _______ and _______.

Answer Options:

product, process
product, people
people, process
strategic, people

Answer: product, process

 

Question: Developing an innovative strategy into an organization does not need commitment from leadership.

Answer Options:

True
False

Answer: False

 

Question: Resistance to change can be considered to be the interaction of three causes:

Answer Options:

Employee Characteristics, Change agent-employee relationship, and Change Agent Characteristics
People, Organization, and Communication
Communication, Change Process, and Types of Organization
Employee Characteristics, Change agent-employee relationship, and Industry

Answer: Employee Characteristics, Change agent-employee relationship, and Change Agent Characteristics

 

Question: If you use Chegg, Course Hero, or any other similar site, you could inadvertently be cheating.

Answer Options:

True
False

Answer: True

 

Question: Even if you do not intend to plagiarize, you can still be punished for it if you do not cite your sources correctly. According to the video, what is crucial for writing a strong paper?

Answer Options:

Using a ton of direct quotes
Using someone else’s ideas as your own
Proof-reading before submission
Using in-text citations consistently and accurately

Answer: Using in-text citations consistently and accurately

 

Question: APA Style In-Text citations include the

Answer Options:

author(s) first name and page number(s)
article or journal title
author(s) last name and date(s)
author affiliations and credentials

Answer: author(s) last name and date(s)

 

Question: Putting relevant information in your own words to highlight other works is the act of

Answer Options:

Citing
Quoting
Plagiarizing
Paraphrasing

Answer: Paraphrasing

 

Question: It is important to reference your work because plagiarizing and incorrect citations can result in a zero for the assignment and possibly the course.

Answer Options:

True
False

Answer: True

 

Question: If you are paraphrasing and continuing to write about the same source you

Answer Options:

do not need to use in-text citations at the end of every single sentence
need to find another source
need to use in-text citations at the end of every single sentence
use quotations around the paraphrased work

Answer: do not need to use in-text citations at the end of every single sentence