Question: Conflict in the workplace (select all that apply):
Can be detrimental and should be avoided
Means you should consider another job or company
Usually result in HR and/or disciplinary measures
Is inevitable and can be beneficial
Answer: Is inevitable and can be beneficial
Question: When formulating goals and plans, you should focus on the short term.
Answer Choices:
True
False
Answer: False
Question: Choosing to address or confront another person over an issue is:
Answer Choices:
Insouciation
Overt conflict
Hidden conflict
Compromise
Answer: Overt conflict
Question: As a manager, your first responsibility is to recognize the signs of conflict as early as possible.
Answer Choices:
True
False
Answer: True
Question: The Forming stage of Tuckman’s model is classified by:
Answer Choices:
Cliques and factions forming, often leading to power struggles.
The team having a high degree of autonomy.
Roles and responsibilities becoming clear and accepted.
High dependence on the leader for guidance and direction.
Answer: High dependence on the leader for guidance and direction.
Question: Class attendance, term papers, and weekly exams are examples of what kind of activity:
Urgent
Ongoing
Future
Current
Answer: Urgent
Question: This DISC style may struggle to make quick, impulsive, last-minute decisions:
Answer Choices:
S
C
I
D
Answer: C
Question: It’s important to generate 3-5 main points that sell your idea because:
Answer Choices:
Your presentation needs to be at least 10-60 minutes long
People will not pay attention if it has more than 5 points
None of the above
If you fail to identify main points, you may forget important ideas
Answer: If you fail to identify main points, you may forget important ideas
Question: Learning from failures you may have experienced is an example of which SEARCH attribute:
Answer Choices:
Habits
Attitude
Cognitive Skills
Skills
Answer: Attitude
Question: The most unproductive behavior regarding motivation of performance, is fear of disciplinary action or termination.
Answer Choices:
True
False
Answer: True
Question: “What approach would you use to remedy _______?” is an example of what type of question:
Answer Choices:
Application question
Knowledge question
Opinion question
Comprehension question
Answer: Application question