Question: Achieving high reliability requires which of the following?
Answer Choices:
A. Reducing errors to 3.4 per million opportunities
B. Reducing waste
C. Following the Plan, Do, Check, Act cycle
D. Mindfulness
Answer: D. Mindfulness
Question: Avedis Donabedian defined health care quality as having which of the following components?
Answer Choices:
A. The quality of the nursing education
B. The ethical principles that govern the conduct of affairs in general and the health care enterprise in particular
C. The services of care
D. The social management of health and illness
E. Both the ethical principles that govern the conduct of affairs in general and the health care enterprise in particular and the amenities of care
Answer: E. Both the ethical principles that govern the conduct of affairs in general and the health care enterprise in particular and the amenities of care
Question: Organizational schemes are valuable to managers because they help to:
Answer Choices:
A. simplify information processing about people and things
B. create shared understanding to support coordinated action
C. structure organization around distinct successful organizational behavior
D. determine the causes of employee performance
E. compare and classify people, roles, and events
Answer: B. create shared understanding to support coordinated action
Question: A review of the organization’s past strategic performance should be included as part of future strategy development.
Answer Choices:
True
False
Answer: True
Question: The provision of a health service where the risks outweigh the benefits, or when the service provides no benefit, is the definition of which of the following terms?
Answer Choices:
A. Abuse
B. Underuse
C. Misuse
D. Overuse
E. None of these is correct.
Answer: Not visible in the image.
Question: A physician who believes a medical error occurred due to _____ may be making a fundamental attribution error.
Answer Choices:
A. poor communication on the unit
B. inappropriate labs
C. not checking the unit’s medication records
D. under medical directives
E. nurse negligence
Answer: E. nurse negligence
Question: Utilitarianism says that you should do what?
Answer Options:
Whatever secures the most happiness for you in the long run.
You should follow prescriptive responsible absolute duty.
Whichever action is likely to produce the greatest overall happiness.
Correct Answer:
Whichever action is likely to produce the greatest overall happiness.
Answer Choices:
Whatever secures the most happiness for you in the long run.
You should follow prescriptive responsible absolute duty.
Whichever action is likely to produce the greatest overall happiness.
Answer: Whichever action is likely to produce the greatest overall happiness.
Question: Information on an organization’s core capabilities is relatively easy to obtain.
Answer Choices:
True
False
Answer: False
Question: Which of the following would a growth mindset manager be likely to do?
Answer Choices:
A. Question an employee’s ability to take on new responsibilities
B. Not send employees to training to ‘avoid’ them
C. Only recognize how much an employee’s performance has improved since his or her last appraisal
D. When employees ask for help, criticize them for not having good skills
E. Praise an employee’s efforts to take on new tasks, even if he or she made some mistakes
Answer: E. Praise an employee’s efforts to take on new tasks, even if he or she made some mistakes
Question: True or False? The majority of the uninsured population is comprised of females.
Answer Choices:
True
False
Answer: False
Question: Conventional indemnity health insurance plans, whereby an insured individual pays for services and is later reimbursed by the insurer, were the most common type of health insurance coverage in 2018.
Answer Choices:
True
False
Answer: False
Question: True or False? Elderly and disabled Medicaid beneficiaries account for less than half of program spending.
Answer Choices:
True
False
Answer: False
Question: All of the following are examples of a government’s economic allocation function EXCEPT ________.
Answer Choices:
building public highways
subsidizing wheat farmers
taxing alcohol and tobacco
providing criminal penalties
Answer: providing criminal penalties
Question: In your literature search, you find a recently published article that recommends a unit practice change around peripheral intravenous sites. How should the findings of this article be best translated into practice?
Answer Options
a) You should search for further evidence before changing unit practices
b) Unit practices should be amended to reflect the findings of the study
c) You should combine the study results with staff/provider expertise to create a new guide for practice
d) You should conduct a trial similar to that in the published study
Correct Answer
a) You should search for further evidence before changing unit practices
Answer:
Question: Which of the following statements best describes how individuals perceive information?
Answer Choices:
A. Frequent repetition of a message can improve the quality and accuracy of information perceived.
B. Individuals can prevent misperceptions by paying careful attention to new information and situations.
C. Individuals use expectations and beliefs to selectively filter sensory input.
D. Using computers can significantly improve the quality of information perceived.
E. Putting information into written form can improve the quality and accuracy of information perceived.
Answer: C. Individuals use expectations and beliefs to selectively filter sensory input.
Question: The Force Field Diagram is useful in which of the following?
Answer Choices:
A. Data analysis
B. Visual management
C. Change management
D. Root cause analysis
E. None of these is correct.
Answer: C. Change management
Question: True or False? The VA does not have programs that cover children with certain birth defects born to female Vietnam Veterans.
Answer Choices:
True
False
Answer: False