Answer Options:
A. Higher patient satisfaction
B. Increased productivity
C. A higher surgical mortality rate
D. Greater costs of health care delivery
E. None of these are correct
Answer: C. A higher surgical mortality rate
Question: Which of the following is NOT correct about Cross-Functional Teams (CFTs)?
Answer Options:
A. They are not common in health care organizations.
B. They address specific organizational needs.
C. They include clinicians.
D. All of these are correct.
E. None of these are correct.
Answer: A. They are not common in health care organizations.
Question: Medicare supplement insurance (Medigap) pays for some of the things Medicare Advantage (Part C) plans don’t cover.
Answer Options:
a. True
b. False
Answer: b. False
Question: When applying for a position, physicians should have:
Answer Options:
(A) The right to refuse to provide private information.
(B) Time off to find themselves.
(C) No gaps in the résumé.
(D) Photocopies of documents.
(E) None of these is correct.
Answer: (C) No gaps in the résumé.
Question: What is Medigap insurance?
Answer Options:
a. Insurance that covers out-of-pocket expenses in Part A and Part B
b. Hospital and doctor insurance for Medicare enrollees
c. Insurance that anyone can get regardless of their age
d. Both A and B
Answer: a. Insurance that covers out-of-pocket expenses in Part A and Part B
Question: True or False? An implied contract must be in writing.
Answer Options:
True or False?
Answer: False
Question: Which of the following is NOT a characteristic of not-for-profit healthcare organizations?
Answer Options:
A. Staff engagement
B. Staff education and development
C. Employee empowerment in decision-making
D. Highest levels of compensation for staff
E. All of these are best practices
Answer: D. Highest levels of compensation for staff
Question: ______ employs a structured process called DMAIC, which stands for Define, Measure, Analyze, Improve, and Control.
Answer Options:
a. Greenbelts
b. Business Process Reengineering
c. FOCUS-PDCA
d. Six Sigma
e. Shewhart or Deming Cycle
Answer: d. Six Sigma
Question: Crew resource management is:
Answer Options:
A. The entertainment industry’s approach to backstage workers
B. The hotel industry’s model for getting housekeepers trained
C. The application of airline industry training to the hospital
D. The retail industry’s answer to staffing problems
E. An unproven model of teamwork
Answer: C. The application of airline industry training to the hospital
Question: Theory X, Theory Y, and Theory Z are NOT examples of motivation theories developed from a management perspective.
Answer: FALSE
Question: Medicaid spending increases are the result of:
Answer Options:
A. Expansion of services of many types.
B. Expansion of eligibility to include all children.
C. Rising unemployment and increase in the uninsured.
D. Expansions as a result of the Affordable Care Act.
E. All of these are correct.
Answer: E. All of these are correct.
Question: The primary goal of managing accounts receivable is to:
Answer Options:
A. Reduce the collection period for payment for services
B. Increase the collateral for negotiating a line of credit with lenders
C. Collect revenue for investment opportunities
D. Generate ‘good will’ for the organization
Answer: A. Reduce the collection period for payment for services
Question: Expansion of the Medicaid program was a major part of the Affordable Care Act.
Answer Options:
True
False
Answer: True
Question: Flowcharting is a quality improvement technique used for:
Answer Options:
a. Process mapping
b. Cause-effect analysis
c. Data collection
d. Geographical mapping
e. Process analysis
Answer: a. Process mapping
Question: Which of the following are obligations of a managed care organization to its patients?
Answer Options:
A. Fiduciary duty
B. Using competent providers
C. Providing appropriate care
D. Balancing cost-containment with good quality care
E. All of these are correct
Answer: E. All of these are correct
Question: ________ is a complex process that involves noticing and selecting information cues.
Answer: Perceiving