Question: How do quality circles motivate employees?
Answer Choices: A. By providing various kinds of financial incentives to employees on a regular basis B. By getting workers to do their work “right the first time,” thus generating pride in workmanship C. By getting employees involved and taking advantage of their creativity and innovativeness D. By providing employees with a fixed process to do their work
Answer: C. By getting employees involved and taking advantage of their creativity and innovativeness.
Question: Which of the following is an example of a current asset?
Answer Choices: A. Motor vehicles B. Furniture C. Inventory D. Office equipment
Answer: C. Inventory.
Question: Which of the following statements is true of performance appraisal?
Answer Choices: A. It is not based on the personal habits of employees. B. It is independent of job description. C. It is used for merit rating. D. It is not used to administer disciplinary actions on employees.
Answer: C. It is used for merit rating.
Question: Which of the following statements characterizes internship training?
Answer Choices: A. It involves workers learning many job skills so they are more versatile. B. It combines on‑the‑job training at a cooperating business with learning at a school or college. C. It results in low out‑of‑pocket costs. D. It is usually used for workers performing skilled, craft‑type jobs.
Answer: B. It combines on‑the‑job training at a cooperating business with learning at a school or college.
Question: Which of the following statements is true about radio‑frequency identification (RFID)?
Answer Choices: A. It is derived from a language called symbologies. B. It is a method of specific identification transponders that contain information. C. It can only be read from a couple of meters distance. D. It is used for checking the quality of a company’s inventory.
Answer: B. It is a method of specific identification transponders that contain information.
Question: What is the difference between a bonus and a commission?
Answer Choices: A. A bonus is a reward not specified in advance, whereas a commission is a reward of a given amount per sale. B. A bonus is a form of merit increases, whereas a commission is a form of incentive. C. A bonus is useful in rewarding door‑to‑door selling, whereas a commission is useful for rewarding on special occasions. D. A bonus is based on seniority, whereas a commission is based on contributions to a company’s profits.
Answer: A. A bonus is a reward not specified in advance, whereas a commission is a reward of a given amount per sale.
Question: Linda, a customer service agent, was moved from one department to another with the same title and pay. This is an example of transferring.
Answer Choices: True False
Answer: True.
Question: Budgetary control involves the careful planning and control of all financial activities.
Answer Choices: True False
Answer: True
Question: The cost of materials and services needed to produce a product is usually one‑fourth of the revenue received for it.
Answer Choices: True False
Answer: False.
Question: Many applicants are eliminated at the preliminary screening stage for reasons such as inappropriate dress, attitude, education, or experience.
Answer Choices: A. True B. False
Answer: A. True.
Question: What is the relationship between leadership and management?
Answer Choices: A. Leadership and management are synonymous. B. Leadership includes staffing and controlling, whereas management includes influencing prospective customers. C. Managing is an important part of leading. D. Leadership is the ability to influence others to attain objectives, whereas management requires the use of leadership.
Answer: D. Leadership is the ability to influence others to attain objectives, whereas management requires the use of leadership.
Question: Which of the following statements is true of the zero‑defects approach to motivate employees?
Answer Choices: A. It assumes that employees want to do a good job. B. It encourages employees to learn new and related skills. C. It gets employees involved and takes advantage of their creativity. D. It permits employees to work at times other than the standard work week.
Answer: A. It assumes
Question: Which of the following is a legally required fringe benefit that must be provided by employers with 50 or more employees within a radius of 75 miles of their home office?
Answer Choices: A. Alcohol and drug rehabilitation B. Auto insurance C. Family and medical leave D. Severance pay
Answer: C. Family and medical leave.
Question: Which of the following statements is true about communication?
Answer Choices: A. Employees generally disbelieve what the owner says, regardless of whether it is true or not. B. Messages of higher‑status people automatically tend to carry greater credibility than those of lower‑status people. C. Individuals in authority always listen to people who are closer to a problem rather than to other members of their team. D. The use of buzzwords facilitates effective communication.
Answer: B. Messages of higher‑status people automatically tend to carry greater credibility than those of lower‑status people.