Question and answer layout preserved from source
Question: After struggling with the accounting training, Aaron is unsure whether he can complete the end-of-year financial reporting with no errors in the time allotted. In this case, Aaron is low on the _______ element of expectancy theory.
Answer Choices:
expectancy
valence
instrumentality
performance
outcomes
Answer: expectancy
Question: _______ is the set of psychological processes that arouse and direct goal-directed behavior.
Answer Choices:
Motivation
Productivity
Self-actualization
Self-determination
Answer: Motivation
Question: The Americans with Disabilities Act requires employers to:
Answer Choices:
give applicants with physical or mental disabilities the same consideration for employment as people without disabilities.
hire all qualified persons with disabilities.
hire all qualified persons with disabilities who apply.
all of the answers are correct
Answer: give applicants with physical or mental disabilities the same consideration for employment as people without disabilities.
Question: Because she beat her goal this year by nearly 40 percent, Jane has been telling everyone in the sales department of her incredible skill as a salesperson. But last year when she didn’t even reach her goal, she said her failure was due to the poor economy. Jane provides an example of _______.
Answer Choices:
fundamental attribution bias
a self-fulfilling prophecy
self-serving bias
selective perception error
the halo effect
Answer: self-serving bias
Question: All are steps to the strategic human resource management process EXCEPT:
Answer Choices:
Orient, train, and develop
Perform a job analysis
Establish the grand strategy
Formulate the strategic plans
Answer: Establish the grand strategy
Question: The _______ enforces procedures whereby employees may vote to have a union and for collective bargaining.
Answer Choices:
Fair Labor Standards Act
EEOC
NLRB
OSHA
Answer: NLRB
Question: A job description describes the minimum qualifications a person must have to perform the job successfully.
Answer Choices:
True
False
Answer: False
Question: How are values different from attitudes?
Answer Choices:
Values are a learned predisposition toward an object.
Values are consistent over time.
Values have three components.
Values are directed toward specific objects.
Values directly influence our behavior.
Answer: Values are consistent over time.
Question: Which of Edgar Schein’s common elements unifies employees and gives everyone an understanding of the organization’s reason for being?
Answer Choices:
hierarchy of authority
coordinated effort
division of labor
span of control
common purpose
Answer: common purpose
Question: Bill is the new CEO at World’s Fair, a nationwide store that specializes in unique items from around the world. At his first managers meeting, he told them he likes to think of his management style as practical, efficient, logical, and systematic. Which style of decision maker is Bill?
Answer Choices:
conceptual style
directive style
value style
behavioral style
Answer: directive style
Question: Olivia, the owner of The Town Gazette, a small city newspaper, started her business two years ago, believing that there was still enough demand for her product. However, because people are busy and because so much news is now available online, she has seen the demand for her paper drop steadily. Olivia made a decision to change the original direction of the company and focus more on an internet news service. Olivia is relying on _______ by demonstrating that managers need to think and act as if their company is an unfinished prototype, and by seeing her business as outsiders do.
Answer Choices:
intuition
the knee-jerk reaction theory
evidence-based decision making
a knowledge dilemma
a decision tree
Answer: evidence-based decision making
Question: Doreen, a project manager, has been given a limited amount of money to run the new information system project that will introduce the team’s beta test package, ready to roll out in less than two weeks. Doreen is feeling very limited by these constraints and is not sure that it will produce her team’s best work. Her supervisor and career mentor, tells Doreen that she is _______.
Answer Choices:
feeling the effects of the intuition model
using rational decision making
experiencing satisficing
affected by bounded rationality
Answer: affected by bounded rationality
Question: At his review last year, Lucas was promised a 20 percent raise if he met his production goals. Raises were included in today’s paychecks, and although Lucas has met all of his goals, he received only a cost-of-living raise. In the future, Lucas’s _______ will probably be _______.
Answer Choices:
expectancy; high
valence; low
expectancy; low
instrumentality; high
instrumentality; low
Answer: instrumentality; low
Question: “Is the proposed action legal? If yes, does the proposed action maximize shareholder value? If yes, is the proposed action ethical? If no, would it be ethical to take the proposed action?” These four questions, which managers of all organizations should ask when confronted with a decision on an action, form the basis of _______.
Answer Choices:
Maslow’s hierarchy of needs.
the stakeholder’s value statement.
the Sarbanes-Oxley Act of 2002.
Bagley’s ethical decision tree.
Frank Gilbreth’s code of ethical conduct.
Answer: Bagley’s ethical decision tree.
Question: Gloria, the controller of Luna Pizza, is purchasing several new delivery vehicles. Gloria has numerous work responsibilities, so she has limited time to shop for cars. Because of the time constraints, she cannot make an extensive search for the best alternative, so she looks for cars until she finds a model that is satisfactory. Gloria is following the _______ model.
Answer Choices:
Limited Focus
Dilemma
Satisficing
Rational
Answer: Satisficing
Question: Organizations that are formed to offer services to clients and not make a profit are ________, whereas ________ are those organizations that are formed to make money, or profits, by offering products or services.
Answer Choices:
unions; associations
nonprofit organizations; associations
for-profit organizations; nonprofit organizations
nonprofit organizations; for-profit organizations
co-ops; for-profit organizations
Answer: nonprofit organizations; for-profit organizations
Question: Suggestions for improvement, training new people, and care for organizational property are examples of _______.
Answer Choices:
self-serving bias
causal attribution
organizational citizenship behaviors.
self-efficacy
counterproductive work behaviors.
Answer: organizational citizenship behaviors.
Question: Job _______ is the opposite of _______.
Answer Choices:
enlargement; job enrichment
rotation; job focus
rotation; job enlargement
enlargement; scientific management
loading; job enrichment
Answer: enlargement; scientific management
Question: An accounting firm reimburses employees for tuition and fees if they complete job-related coursework with a B or better. The accounting firm’s tuition-reimbursement policy helps its employees meet their _______ needs.
Answer Choices:
physiological
safety
self-actualization
love
Answer: self-actualization