Answer Options:
A. Not enough strategies to implement
B. Strategies that do not align with the organization’s culture
C. Lack of focus on the strategies
D. Both strategies that do not align with the organization’s culture and a lack of focus on the strategies
E. All of these are correct.
Answer: D. Both strategies that do not align with the organization’s culture and a lack of focus on the strategies
Question: The external domain of health care management includes which of the following?
Answer Options:
(A) Physicians/clinicians
(B) Medicare/Medicaid
(C) Physical facilities
(D) Patient satisfaction
(E) Staffing
Answer: (B) Medicare/Medicaid
Question: The development of a strategic plan is most often done on a 1-year time frame.
Answer Options:
True
False
Answer: False
Question: During the early 1980s, the Hospital Corporation of American (HCA) created the most commonly used quality improvement framework in the health care industry, which is called the:
Answer Options:
A. ASPCA model.
B. Process life cycle.
C. PDCA model.
D. Juran Trilogy.
E. FOCUS-PDCA model.
Answer: E. FOCUS-PDCA model.
Question: Home health aides who work for agencies reimbursed by Medicare and Medicaid must:
Answer Options:
(A) Work at their own homes.
(B) Accept whatever assignment they get.
(C) Work at the same level as LPNs.
(D) Receive a minimum number of hours of training and pass a competency exam.
(E) Be prepared to travel long distances to work.
Answer: (D) Receive a minimum number of hours of training and pass a competency exam.
Question: What is the role of the manager in the strategic planning process?
Answer Options:
A. To monitor his or her area of expertise in terms of market developments.
B. To provide input to the planning department and senior management on an ongoing basis.
C. To monitor and control targeted strategies over time.
D. To communicate strategies and rationales to staff.
E. All of these are correct.
Answer: E. All of these are correct.
Question: Expansion of the Medicaid program was a major part of the Affordable Care Act.
Answer Options:
True
False
Answer: True
Question: Why should health care managers be concerned about health care financing and health insurance?
Answer Options:
A. It’s the right thing to do.
B. It’s important to the organization’s bottom line and to organizational success.
C. Employees are concerned about the increases in their share of premiums and other cost sharing.
D. All of these are correct.
Answer: D. All of these are correct.
Question: Why should health care managers be concerned about health care financing and health insurance?
Answer Options:
A. It’s the right thing to do.
B. One’s impact on the organization’s bottom line and to organizational success.
C. Employees are concerned about the increases in their share of premiums and other cost sharing.
D. All of these are correct.
Answer: D. All of these are correct.
Question: The Patient Protection and Affordable Care Act includes provisions for which of the following?
Answer Options:
A. improving quality.
B. Expanding Medicaid.
C. Providing access to health care for all Americans.
D. All of these are correct.
Answer: D. All of these are correct.
Question: True or False? The Affordable Care Act has had little impact on the number of uninsured individuals in the U.S.
Answer Options:
True
False
Answer: False
Question: Efforts to control the costs of Medicare have been undertaken via legislation mandated to create prospective payment systems for:
Answer Options:
A. hospital outpatient department services using HHRGs.
B. skilled nursing facilities using DRGs.
C. hospitals using RUGs.
D. physicians using RBRVS.
Answer: D. physicians using RBRVS.
Question: Flowcharting is a quality improvement technique used for:
Answer Options:
A. cause-effect analysis.
B. geographic analysis.
C. process analysis mapping.
D. data collection.
E. process mapping.
Answer: E. process mapping.
Question: Who bears the costs of providing care to the uninsured?
Answer Options:
A. Everyone.
B. Philanthropic contributions.
C. Local governments.
D. The uninsured.
Answer: A. Everyone.