Question: The FOCUS-PDCA stands for Plan-Do-Check-Act and is part of a:

Answer Options:
T (True) or F (False)

Answer: T (True)

Question: Meaningful Use is an incentive program for eligible:

Answer Options:
a. Providers of Medicare and Medicaid
b. Insurers
c. Large Hospitals
d. None of the above

Answer: a. Providers of Medicare and Medicaid

Question: Which of the following statements is NOT correct regarding leadership in today’s health care industry?

Answer: Leaders cannot be taught skills and behaviors

Question: The Sunshine Act requires which of the following?

Answer Options:
(A) Medical equipment companies to fly doctors to warm places
(B) Group purchasing organizations to give good discounts to hospitals
(C) Reporting gifts or transfers of value to CMS
(D) All of these are correct.
(E) None of these is correct.

Answer: (C) Reporting gifts or transfers of value to CMS

Question: Motivating employees should always be done the same way.

Answer: FALSE

Question: Which of the following schema could a manager use to shape selective understanding among employees?

Answer: Interpretive schema

Question: Which of the following is not included in the definition of Continuous Quality Improvement (CQI)?

Answer Options:
a. Process focus
b. Organization-wide impact
c. Employee empowerment
d. Structure focus
e. Data-based decision making

Answer: d. Structure focus

Question: Which of the following ARE true about RNs?

Answer Options:
(A) Must have a good grounding in the biological sciences
(B) Must have residency training programs
(C) Must pass the NCLEX to obtain state licensure
(D) Can go on to become certified in specialty areas
(E) Have the ability to obtain prescription privileges.

Answer: (A) Must have a good grounding in the biological sciences, (C) Must pass the NCLEX to obtain state licensure, (D) Can go on to become certified in specialty areas

Question: True or False? The Office of Inspector General of the DHHS (OIG-DHHS) reported that tens of billions of dollars were lost to fraud and abuse in 2010.

Answer Options:
True or False?

Answer: True

Question: Intentional torts include:

Answer Options:
A. Assault
B. Assault and battery
C. False imprisonment
D. Invasion of privacy
E. Defamation of character
E. All of these are correct

Answer: E. All of these are correct

Question: Why is the development of tactical plans important?

Answer Options:
tactical plans answer The Who, what, when, where, and how questions of strategy implementation
tactical plans are necessary for managers to understand their roles in strategy execution
tactical plans are necessary for budgeting purposes
tactical plans are used to monitor the implementation of a strategy

Answer: All the options are correct.

Question: Ignoring market and internal forces can most certainly lead to an organizational death.

Answer: TRUE

Question: A review of the organization’s past strategic performance should be included as part of the future strategy development.

Answer: TRUE

Question: Access to the care of specialist physicians is limited in which type of health plan?

Answer Options:
A. Point of Service Plan
B. Conventional Indemnity Plan
C. Preferred Provider Organization
D. All
E. All of these are correct.
F. None of these are correct.

Answer: F. None of these are correct.

Question: A ________ is a mental representation that contains what one knows about an event or thing.

Answer: Schema

Question: Which of the following is more management oriented?

Answer: Networking

Question: Which of the following quality improvement techniques helps to identify and organize the possible cause for a problem in a structured format?

Answer Options:
a. Process analysis
b. Process mapping
c. Fishbone diagram
d. Data collection
e. Geographical mapping

Answer: c. Fishbone diagram

Question: Conventional indemnity health insurance plans, whereby an insured individual pays for services and is later reimbursed by the insurer, were the most common type of health insurance coverage in 2018.

Answer Options:
True
False

Answer: False

Question: The ______ measure of returns ignores compounding.

Answer Options:
arithmetic average
IRR
all of the options
dollar-weighted
geometric average

Answer: arithmetic average

Question: Disruptive behaviors include which of the following?

Answer Options:
(A) Verbally belittling a co-worker for help.
(B) Asking a co-worker for help.
(C) Sharing a ride with a co-worker.
(D) Offering to help a co-worker.
(E) None of these is correct.

Answer: (A) Verbally belittling a co-worker for help.

Question: Health care managers have two primary roles in managing health insurance: providing coverage for employees and managing the billing and reimbursement process for patient claims.

Answer Options:
True
False

Answer: True

Question: If you look at a list of important critical-thinking skills and see that you are deficient in one of them, you should

Answer Options:
make sure you always work with one or more people that are strong in that skill.
determine what combination of Learning Patterns you will use to become competent in that skill.
tell your instructors about your deficiency and ask for assignments that accommodate it.
acknowledge that you will always be deficient in that skill and decide to avoid developing it.

Answer: determine what combination of Learning Patterns you will use to become competent in that skill.

Question: The type of budget that forecasts cash inflows and cash outflows for the next fiscal year is called the:

Answer Options:
A. Expense budget
B. Capital budget
C. Statistics budget
D. Operating or cash budget

Answer: D. Operating or cash budget