Question: Best room setup for 350 participants needing notes & handouts, with a panel?

Answer Choices:
A classroom w/head table
B theatre w/podium
C boardroom T shape
D round tables

Answer: A. classroom style with a head table for the panel

Question: To facilitate “big-picture” understanding, what should be circulated at the pre-con?

Answer Choices:
A attendee list
B facility contract
C final program
D walkie-talkies

Answer: C. the meeting’s final program

Question: Task for hotel’s CSM at beginning of event?

Answer Choices:
A opportunities identified
B monitor reservations
C confirm credit app
D review room block

Answer: D. review room block, pickup, and cut-off date

Question: First question to ask when giving gifts cross-culturally?

Answer Choices:
A time orientation
B who is receiving the gift
C proxemic rules
D business card protocol

Answer: B. Who is receiving the gift and what do you know about that person?

Question: Critical factor in account history collected by CVB sales rep?

Answer Choices:
A planner’s history
B future of client association
C city venue future
D financial commitments

Answer: B. the future of the client’s association and meeting plans

Question: Best technique to help deliver shipped packages to correct areas in a large facility?

Answer Choices:
A send to one person
B buy on-site
C color code packages
D send to hotel room

Answer: C. color code the packages for specific areas

Question: Why are CVBs often scrutinized?

Answer Choices:
A reticent about income
B supported by tax dollars
C for-profit
D represent destination

Answer: B. they are often at least partially supported by tax dollars

Question: Task for CVB’s CSM two weeks before city-wide event?

Answer Choices:
A confirm VIP arrival
B letter to manager
C create web links
D arrange future site visits

Answer: A. confirm arrival dates of key clients and VIPs

Question: Which is NOT one of the seven multicultural communication guidelines?

Answer Choices:
A listen actively
B adopt generalizations
C no culture has one correct way
D do your homework

Answer: B. Adopt generalizations about cultures; they are usually based on fact.

Question: Basic elements of program design include which of the following?

Answer Choices:
A outline-content-format-environment
B mission-goals-objectives
C research audience-content-facilities
D quality-expectations-education

Answer: A. outline, content, format, environment

Question: Major drawback of walkie-talkies at large meetings?

Answer Choices:
A difficult to use
B instant communication
C no one else can talk same channel
D hard to find

Answer: C. no one else can talk (on the same channel) while one conversation is going on