Question: New department managers only need to say that “the door is always open.” There is no need to actually allow for direct access to a manager.
Answer Options: True False Correct Answer: False
Question: As far as a department manager’s visibility and availability to employees are concerned, it is the employees’ perception that prevails rather than the manager’s actual visibility and availability.
Answer Options: True False Correct Answer: True
Question: In a people-centered management environment, it is primarily the willingness of employees to work that maintains output.
Answer Options: True False Correct Answer: True
Question: It is always beneficial that all managers describe their management styles to their employees, so the employees will know what to expect. This method will never lead to negative perceptions of the manager.
Answer Options: True False Correct Answer: False
Question: Management, in the majority of health care organizations, must be primarily production-centered.
Answer Options: True False Correct Answer: False
Question: Managers in some health care departments must address the needs of employees of varying education levels and capabilities.
Answer Options: True False Correct Answer: True
Question: The most effective managers invest considerable effort in developing a one-to-one relationship with each employee.
Answer Options: True False Correct Answer: True
Question: The people-centered manager must primarily focus on in getting the necessary work done through the efforts of people.
Answer Options: True False Correct Answer: True
Question: How should you not use a properly prepared position description?
Answer Options: As input in establishing a job category and pay grade As a guide in preparing recruitment advertising As an aid in screening job candidates and interviewing applicants As a framework for firing an employee Correct Answer: As a framework for firing an employee
Question: What has to be done in developing or updating the job description for an existing position?
Answer Options: The person or persons presently doing the job can be involved Ignore any apparent differences between the department manager and human resources Ensure that a copy of the finished job description is only filed with the administration office Ensure that all tasks encountered are covered in detail Correct Answer: The person or persons presently doing the job can be involved
Question: What is true of an appropriately developed job description?
Answer Options: It is written to encompass 5 to 8 principal tasks that make up most, though not necessarily all, of the job’s content. It contains enough information to perform evaluations of the person who is eventually hired. It is personalized to a particular employee or number of employees who are assigned to the same job. It is sufficiently detailed to encompass everything a job incumbent will do. Correct Answer: It is written to encompass 5 to 8 principal tasks that make up most, though not necessarily all, of the job’s content.
Question: What is true of job descriptions written for exempt positions compared with job descriptions for nonexempt positions?
Answer Options: They are rarely if ever used in preparing employment advertising. They are usually longer and more difficult to write. They are strictly optional; it is only job descriptions for nonexempt positions that are required. They are easier to write because limited task information is necessary. Correct Answer: They are usually longer and more difficult to write.
Question: What does the process of generating a job description begin with?
Answer Options: Researching published job descriptions for one that most closely compares with the job in question A draft of the job duties developed by the department manager A discussion between the department manager and a human resources representative about the content of the job A position analysis, which is a thorough study and analysis of the job or position in considerable detail Correct Answer: A position analysis, which is a thorough study and analysis of the job or position in considerable detail
Question: A job description need not include every detailed task that may be encountered in the performance of the job.
Answer Options: True False Correct Answer: True
Question: A job description should be developed jointly by the department manager and human resources without the involvement of the person or persons who may presently be performing that job.
Answer Options: True False Correct Answer: False
Question: A manager cannot prepare and conduct a performance appraisal only using a written job description, but it can be used as an outline.
Answer Options: True False Correct Answer: True
Question: All up-to-date job descriptions should only be filed in the departments in which the subject jobs are found. There is no time when a job description would be filed in human resources.
Answer Options: True False Correct Answer: False
Question: Job descriptions for exempt positions are usually far easier to write and contain much less information than descriptions for nonexempt positions.
Answer Options: True False Correct Answer: False