Question: The person with Limited English Proficiency speaks so fast that you miss part of the statement. What should you do?
Answer Options:
• Interrupt the LEP while he is speaking and ask him to speak at a slower pace
• Omit the parts of the statement that you missed and summarize
• As a professional interpreter, it is your responsibility to keep up with the speaker’s pace; when needed, you should ask the client for a repetition
Answer: C — As a professional interpreter, it is your responsibility to keep up with the speaker’s pace; when needed, you should ask the client for a repetition
Question: What should you do if a client asks you to perform additional tasks outside of your interpreting duties, such as calculating a return for a taxpayer?
Answer Options:
• Politely decline and explain your role
• Agree to help to accommodate the client’s needs
• Comply, finish the call, and then inform Lionbridge
Answer: A — Politely decline and explain your role
Question: How should you handle a situation where the LEP becomes emotional during a call?
Answer Options:
• Try to console the LEP
• Continue interpreting while conveying the LEP’s emotions
• Inform the client and suggest taking a break
Answer: B — Continue interpreting while conveying the LEP’s emotions
Question: The interpreter is free to speak with the person with Limited English Proficiency
Answer Options:
• When the LEP is dismissed and the assignment is over
• At no time
• If the client is busy doing something else
Answer: B — At no time
Question: When is it appropriate to summarize information during interpretation?
Answer Options:
• When the call is taking too long
• When the LEP requests a summary
• It is never appropriate to summarize; always interpret accurately
Answer: C — It is never appropriate to summarize; always interpret accurately
Question: What should you do if a client insists on discussing your background and personal information?
Answer Options:
• Share limited personal information to build rapport
• Politely decline and redirect the conversation to the assignment
• Ignore the client’s questions
Answer: B — Politely decline and redirect the conversation to the assignment
Question: What steps should you take if you suspect a HIPAA violation during a call?
Answer Options:
• Drop the call and immediately report the violation to Lionbridge
• Continue the call and report the issue later
• Ignore the issue. It does not directly involve you
Answer: A — Drop the call and immediately report the violation to Lionbridge
Question: If you realize you have overstayed in a call on purpose to increase your billable time, what should you do?
Answer Options:
• Report the issue to Lionbridge immediately
• Continue and ensure not to do it again
• Justify it as part of accommodating the client’s needs
Answer: A — Report the issue to Lionbridge immediately
Question: The person for whom you are interpreting calls the client a “bastard.” The interpreter should:
Answer Options:
• Immediately report the inappropriate behavior to the client
• Interpret everything that was said
• Interpret everything but replace the word “bastard” with a word that is less offensive
Answer: B — Interpret everything that was said
Question: The person with Limited English Proficiency gives too long a statement. What do you do?
Answer Options:
• Interrupt the LEP while he is speaking and ask him to shorten his statements
• Ask the client to instruct the LEP to use shorter statements to allow time for the interpretation
• As a professional interpreter, you should not interfere with the process
Answer: B — Ask the client to instruct the LEP to use shorter statements to allow time for the interpretation
Question: A person with Limited English Proficiency is asked a question during your assignment. The LEP says, “What do I say?” to you. You should:
Answer Options:
• Explain the question to the LEP
• Recommend an answer to the LEP only if you are sure of the answer
• Interpret “What do I say?”
Answer: C — Interpret “What do I say?”
Question: What should you do if a client insists on discussing your background and personal information?
Answer Options:
• Share limited personal information to build rapport
• Politely decline and redirect the conversation to the assignment
• Ignore the client’s questions
Answer: B — Politely decline and redirect the conversation to the assignment
Question: If you realize you have overstayed in a call on purpose to increase your billable time, what should you do?
Answer Options:
• Report the issue to Lionbridge immediately
• Continue and ensure not to do it again
• Justify it as part of accommodating the client’s needs
Answer: A — Report the issue to Lionbridge immediately
Question: How should you handle a situation where the LEP is speaking in a dialect you are not familiar with?
Answer Options:
• Attempt to interpret to the best of your ability
• Inform the client and offer to disconnect so they can call Lionbridge and request a different interpreter
• Ask the LEP to speak in a more common dialect
Answer: B — Inform the client and offer to disconnect so they can call Lionbridge and request a different interpreter