Question: Which of the following is NOT a skill the authors say managers must have to be successful?
Answer Choices:
technical knowledge
human relations skills
critical thinking skills
Answer: technical knowledge
Question: Resistance is an expected response to change.
Answer Choices:
True
False
Answer: True
Question: A servant leader is
Answer Choices:
A leader who focuses on identifying and meeting needs
An autocratic leader who provides clear and decisive direction
A leader who encourages followers to be servants of the leader
A leader who focuses on advancing their career
Answer: A leader who focuses on identifying and meeting needs
Question: What event heralded the onset of behavioral theories of leadership in the United States?
Answer Choices:
World War I
World War II
The Korean War
The Vietnam War
Answer: World War I
Question: Elissa is a mediator whose job is to arbitrate negotiations between unions and corporations. What kind of power does Elissa have?
Answer Choices:
boundary-spanning power
referent power
closeness over production
tactical power
Answer: boundary-spanning power
Question: Business management is considered a strategic function in which of the following areas?
Answer Choices:
accounting
human resources
logistics
production
Answer: human resources
Question: Which of the following statements is TRUE about both teams and groups?
Answer Choices:
Both teams and groups usually have an unlimited number of members.
Teams usually have an unlimited number of members, while groups have between two and 30 members.
Teams usually consist of between two and 10 people, while groups can have unlimited members.
Both teams and groups usually consist of between two and 10 people.
Answer: Both teams and groups usually consist of between two and 10 people.
Question: A critical element in decision-making is using a binary approach.
Answer Choices:
True
False
Answer: False
Question: Which of the following is true regarding documentation?
Answer Choices:
The remote provider does not need to document anything
It should be done immediately after the visit
There is no documentation required as all of the visits are recorded
Answer: It should be done immediately after the visit
Question: What is the best way to manage chronic disease with Telehealth?
Answer Choices:
Video consult
Remote patient monitoring
Telephone
Answer: Remote patient monitoring
Question: In his influential book “The Concept of the Corporation,” which company did management specialist Peter Drucker analyze as a large social institution involved with business activities?
Answer Choices:
Costco
The Aspin Globe
Starbucks
General Motors
Answer: General Motors
Question: Retaining employees is important because employee turnover can cost a company ________.
Answer Choices:
half
the equivalent of
1.5 to 2.5 times
2.5 to 3.5 times
Answer: 1.5 to 2.5 times
Question: Quantum leadership is based on which of the following underlying principles
Answer Choices:
Avoidance of chaos
The healthcare environment is complex and dynamic
The healthcare environment is predictable
The healthcare environment is static and controllable
Answer: The healthcare environment is complex and dynamic
Question: Telehealth is
Answer Choices:
Communicating with my doctor through an audio/visual connection
Calling my doctor’s office to schedule an appointment
The use of electronic information and telecommunications technologies to support long-distance clinical health care, patient and professional health-related education, public health and health administration
Not an option in rural areas
Answer: The use of electronic information and telecommunications technologies to support long-distance clinical health care, patient and professional health-related education, public health and health administration
Question: Calculate the salary and benefit expense as a percentage of total operating expense for 2 years (2019 and 2020) using the following data: salary and benefit expense for year 2019 is $9,524,516 and for year 2020 is $8,926,100; total operating expense for year 2019 is $11,111,741 and for the year 2020 is $10,230,599.
Answer Choices:
97% (2019) and 90% (2020)
86% (2019) and 90% (2020)
83% (2019) and 88% (2020)
81% (2019) and 87% (2020)
Answer: 86% (2019) and 87% (2020)