Answer Options:
A. Reward to enhance performance
B. Celebration
C. Expect the best
D. Focus on competition
E. Communicate and address the big picture
Answer: Focus on competition
Question: Esteem needs focus on:
Answer Options:
A. Basic needs.
B. The need for friendship.
C. Various types of support.
D. None of these is correct.
Answer: Various types of support.
Question: Criminal background checks for nurses and physicians are:
Answer Options:
A. not required.
B. voluntary to practice nursing.
C. mandatory in most states for licensure.
D. an invasion of privacy.
E. voluntary and not required to practice nursing.
F. None of these is correct.
Answer: mandatory in most states for licensure.
Question: True or False? Extrinsic rewards are intangible, while intrinsic rewards are not.
Answer Options:
True
False
Answer: False
Question: Organizational behavior draws upon which of the following fields?
Answer Options:
A. Industrial psychology, finance, and sociology
B. Anthropology, marketing, and communication
C. Sociocultural perspectives and industrial/behavioral economics
D. Cognition, sociology, and industrial engineering
E. Psychology, strategy, and communication
Answer: Sociology, cognitive psychology, and behavioral economics
Question: In attribution theory, which of the following would be an example of a situational cause of employee performance?
Answer Options:
A. Hard work
B. Strong quantitative skills
C. Good attitude
D. Worker luck
E. Employee effort
Answer: Worker luck
Question: All of the following are considered to be types of extrinsic rewards, except:
Answer Options:
A. A good boss.
B. Healthy work relationships.
C. Benefits.
D. Pay.
Answer: A good boss.
Question: Information on an organization’s core capabilities is relatively easy to obtain.
Answer Options:
True
False
Answer: False
Question: The Two Factor Theory was developed by:
Answer Options:
A. Herzberg
B. Taylor
C. Vroom
D. None of these is correct.
Answer: Herzberg
Question: True or False? Employees are motivated only by extrinsic rewards.
Answer Options:
True
False
Answer: False
Question: Managers interested in promoting work-life balance focus on which of the following?
Answer Options:
A. Emotional well-being
B. Personal accomplishments
C. The need for leisure
D. Importance of family
E. All of these are correct.
Answer: All of these are correct.
Question: Ignoring market and internal forces can most certainly lead to organizational death.
Answer Options:
True
False
Answer: True
Question: Which of the following is not a proven strategy for reducing thinking errors in the workplace?
Answer Options:
A. Decision support
B. Reflection and discussion
C. Management memos and policies
D. Use of evidence and information
E. Bias awareness
Answer: Management memos and policies
Question: A review of the organization’s past strategic performance should be included as part of future strategy development.
Answer Options:
True
False
Answer: True
Question: Which of the following statements is not true about the “Great Man” theory?
Answer Options:
A. Behavior is an important component in determining what makes a good leader.
B. It discusses anyone who does not have specific traits from aspiring to a leadership position.
C. It supports the notion that a good leader has charisma.
D. The traits necessary for effective leaders are inherent in the person.
Answer: Behavior is an important component in determining what makes a good leader.
Question: By definition, employee engagement encompasses which of the following dimensions?
Answer Options:
A. Motivational
B. Emotional
C. Psychological
D. Rational
E. All of these are correct.
F. Motivational, emotional, and rational
Answer: Motivational, emotional, and rational
Question: Which generation seeks to improve the world, appreciates teamwork and collaboration, and wants regular and consistent feedback?
Answer Options:
A. Traditionalists
B. Baby Boomer
C. Generation X
D. Generation Y
E. Generation Z
F. None of these is correct.
Answer: Generation Z
Question: Which one of the [Emotional Intelligence] dimensions is defined by having a propensity for reflection, an ability to adapt to changes, and the power to say no to impulsive urges?
Answer Options:
A. Social skills
B. Self-motivation
C. Self-regulation
D. Empathy
Answer: Self-regulation
Question: Which of the following is not a type of leader/follower that is needed to produce an interdependent leadership system?
Answer Options:
A. Network
B. Transformational
C. Strategic
D. Operational
Answer: Network
Question: What is the sequence for the four processing tasks in thinking?
Answer Options:
A. Representation, categorization, interpretation, cognition
B. Attention, attribution, cognition consistency, cognitive evaluation
C. Noticing, cognitive evaluation, cognitive dissonance, sensemaking
D. Perception, organizing, attributing, sensemaking
E. Attention, perception, cognitive evaluation, cognitive consistency
Answer: Attention, perception, cognitive evaluation, cognitive consistency
Question: Organizational schema are valuable to managers because they help to:
Answer Options:
A. compare and classify people, roles, and events.
B. provide accurate representation of successful organizational behavior.
C. simplify information processing about people and things.
D. create shared understanding to support coordinated action.
E. determine the causes of employee performance.
Answer: create shared understanding to support coordinated action.
Question: According to the text, managers can best contribute to organizational learning by:
Answer Options:
A. assigning employees to developmental jobs.
B. sending employees to training programs.
C. helping individuals and members change their perceptions and mental models.
D. leading discussions of new ideas and emerging trends.
E. requiring employees to participate in continuous quality improvement.
Answer: helping individuals and members change their perceptions and mental models.