Question: During the early 1980s, the Hospital Corporation of America (HCA) created the most commonly used quality improvement framework in the health care industry, which is called the:
Answer Choices:
A. FOCUS-PDCA model
B. PDCA model
C. Juran trilogy
D. APSPCA model
E. Six Sigma cycle
Answer: A. FOCUS-PDCA model
Question: What is virtue ethics?
A theory of ethics that states ethical actions are determined by their results.
A theory of ethics that states right and wrong are based on following ethical rules when deciding an action.
A theory of ethics that states the continual habit of virtuous behavior over time makes someone ethical.
Answer Options:
A theory of ethics that states ethical actions are determined by their results.
A theory of ethics that states right and wrong are based on following ethical rules when deciding an action.
A theory of ethics that states the continual habit of virtuous behavior over time makes someone ethical.
Correct Answer:
A theory of ethics that states the continual habit of virtuous behavior over time makes someone ethical.
Answer Choices:
A theory of ethics that states ethical actions are determined by their results.
A theory of ethics that states right and wrong are based on following ethical rules when deciding an action.
A theory of ethics that states the continual habit of virtuous behavior over time makes someone ethical.
Answer: A theory of ethics that states the continual habit of virtuous behavior over time makes someone ethical.
Question: Which aspect of quality does CQI focus upon to improve quality?
Answer Choices:
A. Outcome
B. Structure
C. Process
D. Both outcome and structure
E. Both structure and process
F. None of these is correct.
Answer: C. Process
Question: The term effectiveness of clinical care can be addressed with which of the following questions?
Answer Choices:
A. Are things done?
B. Are the right things done?
C. What are the right things to do?
D. Was the clinical procedure done correctly?
E. None of these is correct.
Answer: B. Are the right things done?
Question: Carla is preparing to do a new employee’s initial 6-month evaluation. In reviewing the employee’s progress, Carla recalls a recent incident where the employee’s coding error created serious billing problems for the office and the patient. Forgetting that more-experienced employees frequently sought help from the new worker, Carla downgrades the employee’s appraisal rating. Which of the following thinking biases describes Carla’s thinking error?
Answer Choices:
A. Jumping to conclusions
B. Confirmation bias
C. Availability heuristic
D. Overconfidence bias
E. Implicit bias
Answer: C. Availability heuristic
Question: True or False? The purposes of the Patient Protection and Affordable Care Act include expanding access to health insurance coverage, efforts to contain costs, and emphasis on prevention and screening, to name a few.
Answer Choices:
True
False
Answer: True
Question: All of the following are examples of formal groups EXCEPT for a
Answer Choices:
command group
friendship group
project group
committee
Answer: friendship group
Question: True or False? Major medical health insurance coverage typically includes hospital coverage, but not related physician services.
Answer Choices:
True
False
Answer: False
Question: The DNP Project should:
Answer Choices:
All of these options are potential DNP projects
Focus on practice change that impacts health outcomes
Guide policy and clinical practice
Provide a foundation for future practice scholarship
Answer: All of these options are potential DNP projects
Question: The purpose of studying organization behavior is to:
Answer Choices:
A. improve the management of people in the workplace
B. explain why people act the way they do
C. make managers more successful
D. make hospitals more profitable
E. address quality problems in health care
Answer: A. improve the management of people in the workplace