Answer Options:
the creation of a feeling that the employee is in the organization’s debt.
organizational socialization.
the personal work principles of employees.
implementation of a matrix structure in the organization.
Answer: implementation of a matrix structure in the organization.
Question: Damita finds an advertisement for a bookkeeper position at a small business. The ad mentions handling accounts payable and accounts receivable, payroll, worker’s compensation and unemployment insurance, and other financial matters related to the operation of the company. These items in the job description are all examples of:
Answer Options:
citizenship behavior.
job performance.
job analysis.
task performance.
Answer: task performance.
Question: Which of the following scenarios would be the most invisible to competitors?
Answer Options:
High Grade, Inc. hires a new middle-manager for its Boston office.
Mongo Films fires its CEO and hires a new one.
Sports Stuff, Ltd., lowers its prices on swimwear.
Spotless, Inc., starts a new line of natural bathroom cleaners.
Answer: High Grade, Inc. hires a new middle-manager for its Boston office.
Question: The psychological state that reflects the degree to which work tasks are viewed as something that “counts” in the employee’s system of philosophies and beliefs is known as
Answer Options:
responsibility for outcomes
knowledge of results
meaningfulness of work.
variety
Answer: meaningfulness of work.
Question: Today was a tough day at Brightland Real Estate. Word came down from city hall about new zoning requirements that will make it harder to sell property for development. So Kenny, the head broker, called a meeting in the conference room. He had asked the office manager to print out some reports for him, but just as he was starting the meeting, he realized she had given him the wrong documents and then, as soon as she went to pull the right ones off of her computer, the power went out. Yet Kenny managed to smile and even joke about the situation, cheering others up in the process. His behavior is an example of:
Answer Options:
sportsmanship
civic virtue
courtesy
helping
Answer: sportsmanship
Question: Lamar works for the United Bank at Madison. He feels overworked and dislikes his job, but he cannot quit because he needs the job to repay his college loans. What type of commitment does Lamar have?
Answer Options:
normative commitment
affective commitment
cognitive commitment
continuance commitment
Answer: continuance commitment
Question: The resource-based view of organizations states that people are valuable assets because their knowledge, skills, and abilities are rare and because they are:
Answer Options:
adaptable
imitable
accessible
inconvertible
inimitable
Answer: inimitable