Question: After struggling with the accounting training, Aaron is unsure whether he can complete the end-of-year financial reporting with no errors in the time allotted. In this case, Aaron is low on the _______ element of expectancy theory.

Answer Choices: expectancy valence instrumentality performance outcomes

Answer: expectancy

 

Question: _______ is the set of psychological processes that arouse and direct goal-directed behavior.

Answer Choices: Motivation Productivity Self-actualization Self-determination

Answer: Motivation

 

Question: The Americans with Disabilities Act requires employers to:

Answer Choices: give applicants with physical or mental disabilities the same consideration for employment as people without disabilities. hire all qualified persons with disabilities. hire all qualified persons with disabilities who apply. all of the answers are correct

Answer: give applicants with physical or mental disabilities the same consideration for employment as people without disabilities.

 

Question: Because she beat her goal this year by nearly 40 percent, Jane has been telling everyone in the sales department of her incredible skill as a salesperson. But last year when she didn’t even reach her goal, she said her failure was due to the poor economy. Jane provides an example of _______.

Answer Choices: fundamental attribution bias a self-fulfilling prophecy self-serving bias selective perception error the halo effect

Answer: self-serving bias

 

Question: All are steps to the strategic human resource management process EXCEPT:

Answer Choices: Orient, train, and develop Perform a job analysis Establish the grand strategy Formulate the strategic plans

Answer: Establish the grand strategy

 

Question: The _______ enforces procedures whereby employees may vote to have a union and for collective bargaining.

Answer Choices: Fair Labor Standards Act EEOC NLRB OSHA

Answer: NLRB

 

Question: A job description describes the minimum qualifications a person must have to perform the job successfully.

Answer Choices: True False

Answer: False

 

Question: How are values different from attitudes?

Answer Choices: Values are a learned predisposition toward an object. Values are consistent over time. Values have three components. Values are directed toward specific objects. Values directly influence our behavior.

Answer: Values are consistent over time.

 

Question: Which of Edgar Schein’s common elements unifies employees and gives everyone an understanding of the organization’s reason for being?

Answer Choices: hierarchy of authority coordinated effort division of labor span of control common purpose

Answer: common purpose

 

Question: Bill is the new CEO at World’s Fair, a nationwide store that specializes in unique items from around the world. At his first managers meeting, he told them he likes to think of his management style as practical, efficient, logical, and systematic. Which style of decision maker is Bill?

Answer Choices: conceptual style directive style value style behavioral style

Answer: directive style

 

Question: Olivia, the owner of The Town Gazette, a small city newspaper, started her business two years ago, believing that there was still enough demand for her product. However, because people are busy and because so much news is now available online, she has seen the demand for her paper drop steadily. Olivia made a decision to change the original direction of the company and focus more on an internet news service. Olivia is relying on _______ by demonstrating that managers need to think and act as if their company is an unfinished prototype, and by seeing her business as outsiders do.

Answer Choices: intuition the knee-jerk reaction theory evidence-based decision making a knowledge dilemma a decision tree

Answer: evidence-based decision making

 

Question: Doreen, a project manager, has been given a limited amount of money to run the new information system project that will introduce the team’s beta test package, ready to roll out in less than two weeks. Doreen is feeling very limited by these constraints and is not sure that it will produce her team’s best work. Her supervisor and career mentor, tells Doreen that she is _______.

Answer Choices: feeling the effects of the intuition model using rational decision making experiencing satisficing affected by bounded rationality

Answer: affected by bounded rationality

 

Question: At his review last year, Lucas was promised a 20 percent raise if he met his production goals. Raises were included in today’s paychecks, and although Lucas has met all of his goals, he received only a cost-of-living raise. In the future, Lucas’s _______ will probably be _______.

Answer Choices: expectancy; high valence; low expectancy; low instrumentality; high instrumentality; low

Answer: instrumentality; low

 

Question: “Is the proposed action legal? If yes, does the proposed action maximize shareholder value? If yes, is the proposed action ethical? If no, would it be ethical to take the proposed action?” These four questions, which managers of all organizations should ask when confronted with a decision on an action, form the basis of _______.

Answer Choices: Maslow’s hierarchy of needs. the stakeholder’s value statement. the Sarbanes-Oxley Act of 2002. Bagley’s ethical decision tree. Frank Gilbreth’s code of ethical conduct.

Answer: Bagley’s ethical decision tree.

 

Question: Gloria, the controller of Luna Pizza, is purchasing several new delivery vehicles. Gloria has numerous work responsibilities, so she has limited time to shop for cars. Because of the time constraints, she cannot make an extensive search for the best alternative, so she looks for cars until she finds a model that is satisfactory. Gloria is following the _______ model.

Answer Choices: Limited Focus Dilemma Satisficing Rational

Answer: Satisficing

 

Question: Organizations that are formed to offer services to clients and not make a profit are ________, whereas ________ are those organizations that are formed to make money, or profits, by offering products or services.

Answer Choices: unions; associations nonprofit organizations; associations for-profit organizations; nonprofit organizations nonprofit organizations; for-profit organizations co-ops; for-profit organizations

Answer: nonprofit organizations; for-profit organizations