Question: Question: A group is defined as two or more freely interacting individuals who share norms, share goals, and have a common identity.

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True False Correct Answer: True

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Question: Question: A moderate level of conflict can induce creativity and initiative, thereby raising performance.

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True False Correct Answer: True

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Question: Question: ______ is defined as reciprocal faith in others’ intentions and behaviors.

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Trust Cohesiveness Unity Fairness Correct Answer: Trust

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Question: Question: Which of the following is NOT considered an essential consideration in building a group into an effective team?

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Unanimity Trust Roles Norms Correct Answer: Unanimity

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Question: Question: A(n) ______ role is behavior that concentrates on getting the team’s work done. For example, one team member’s role may be to generate daily sales information at the end of each working day.

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task group performance maintenance Correct Answer: task

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Question: Question: Someone at a team meeting who says, “Let’s hear from those who oppose this plan,” is performing a ______ role.

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maintenance task initiation group Correct Answer: maintenance

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Question: Question: Beau was leading a project when a conflict erupted. He did not know what to do, so he did nothing, which allowed Noel to emerge as the leader. This group was still in the ______ stage.

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storming performing adjourning norming Correct Answer: storming

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Question: Question: ______ teams have been found to have a positive effect on productivity and attitudes of control, yet no impact on job satisfaction or organizational commitment.

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Self-Managed Cross-Functional Work Virtual Correct Answer: Virtual

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Question: Question: ______ are guidelines or rules of behavior that define the boundaries of behavior.

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Norms Projections Policies Projects Correct Answer: Norms

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Question: Question: Which teams are usually permanent?

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Work Project Cross-functional Self-Managed Correct Answer: Work

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Question: Question: As a manager, when you provide rewards or reprimand your subordinates, you are engaging in transactional leadership.

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True False Correct Answer: True

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Question: Question: Which of the following is NOT one of the five sources of power?

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appearance reward informational legitimate Correct Answer: appearance

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Question: Question: ______ power is power managers have resulting from their formal positions within organizations. (Choose the best answer)

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Legitimate Informational Referent Expert Correct Answer: Legitimate

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Question: Question: ______ power results from one’s specialized knowledge.

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Expert Referent Coercive Legitimate Correct Answer: Expert

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Question: Question: ______, which include acting friendly or making someone feel good or important before making a request, are influence tactics.

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Ingratiating tactics Personal appeals Consultations Coalition tactics Correct Answer: Ingratiating tactics

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