Question: Suggestions for improvement, training new people, and care for organizational property are examples of _______.
Answer Choices: self-serving bias causal attribution organizational citizenship behaviors. self-efficacy counterproductive work behaviors.
Answer: organizational citizenship behaviors.
Question: Job _______ is the opposite of _______.
Answer Choices: enlargement; job enrichment rotation; job focus rotation; job enlargement enlargement; scientific management loading; job enrichment
Answer: enlargement; scientific management
Question: An accounting firm reimburses employees for tuition and fees if they complete job-related coursework with a B or better. The accounting firm’s tuition-reimbursement policy helps its employees meet their _______ needs.
Answer Choices: physiological safety self-actualization love
Answer: self-actualization
Question: Managers Sophie and Bill know that their employees will show higher levels of commitment to the company if they are able to increase _______. This will make the top executive happy because overall the employees will elicit higher performance and lower employee turnover.
Answer Choices: job satisfaction perception leadership employee engagement organizational behavior
Answer: employee engagement
Question: Which of the following is a process perspective on motivation?
Answer Choices: self-determination theory goal-setting theory two-factor theory acquired needs theory job characteristics model
Answer: goal-setting theory
Question: Decision making is the process of identifying and choosing alternative courses of action.
Answer Choices: True False
Answer: True
Question: In Maslow’s hierarchy of needs, the _______ needs are the highest level in the hierarchy.
Answer Choices: esteem safety physiological self-actualization
Answer: self-actualization
Question: For an organization, a major advantage of job specialization is that it _______.
Answer Choices: enriches jobs and increases motivation leads to more job satisfaction reduces the job learning time adds flexibility to a job
Answer: reduces the job learning time
Question: Which of the following is the best way to enhance your emotional intelligence?
Answer Choices: Take steps to develop greater self-awareness Stay focused on your work and avoid distractions Avoid interactions with others that may lead to emotional responses Practice mindfulness and stress-reduction techniques
Answer: Take steps to develop greater self-awareness
Question: To improve the organization’s ability to innovate, managers should _______.
Answer Choices: implement more control mechanisms encourage the sharing of knowledge among employees reduce the number of creative ideas generated focus on short-term financial performance
Answer: encourage the sharing of knowledge among employees
Question: Which of the following statements is true regarding organizational culture?
Answer Choices: It is typically unrelated to employee behavior It is usually similar across different organizations It can influence employee satisfaction and performance It is primarily established by lower-level employees
Answer: It can influence employee satisfaction and performance
Question: An organization’s structure and control systems help ensure that the organization pursues its strategic goals. This refers to _______.
Answer Choices: strategic alignment organizational design performance management corporate governance
Answer: strategic alignment
Question: Effective leadership requires understanding and addressing the emotional climate within the organization.
Answer Choices: True False
Answer: True
Question: When managers make decisions based on solid evidence, it is referred to as _______.
Answer Choices: intuitive decision making evidence-based decision making rational decision making ethical decision making
Answer: evidence-based decision making
Question: Siddani, owner of Jacuzzi Warehouse, said, “We have to focus on our customers and how we can beat the competition, so we have to be flexible.” He encourages his R&D department to develop innovative products and focuses on being quick to respond to market changes. Jacuzzi Warehouse has a(n) __________ culture.
Answer Choices: a) focused approach b) adhocracy culture c) clan culture d) market culture e) goal-driven agenda
Answer: b) adhocracy culture
Question: _______ is the economic or productive potential of employee knowledge, experience, and actions.
Answer Choices: a) Human resource management b) Knowledge worker c) Human capital d) Social capital
Answer: c) Human capital
Question: What body of law requires organizations to provide employees with nonhazardous working conditions?
Answer Choices: a) COBRA b) ADA c) ADEA d) OSHA
Answer: d) OSHA