Question: Gloria, the controller of Luna Pizza, is purchasing several new delivery vehicles. Gloria has numerous work responsibilities, so she has limited time to shop for cars. Because of the time constraints, she cannot make an extensive search for the best alternative, so she looks for cars until she finds a model that is satisfactory. Gloria is following the _______ model.
Answer Choices: Limited Focus Dilemma Satisficing Rational
Answer: Satisficing
Question: Organizations that are formed to offer services to clients and not make a profit are ________, whereas ________ are those organizations that are formed to make money, or profits, by offering products or services.
Answer Choices: unions; associations nonprofit organizations; associations for-profit organizations; nonprofit organizations nonprofit organizations; for-profit organizations co-ops; for-profit organizations
Answer: nonprofit organizations; for-profit organizations
Question: Suggestions for improvement, training new people, and care for organizational property are examples of _______.
Answer Choices: self-serving bias causal attribution organizational citizenship behaviors. self-efficacy counterproductive work behaviors.
Answer: organizational citizenship behaviors.
Question: Job _______ is the opposite of _______.
Answer Choices: enlargement; job enrichment rotation; job focus rotation; job enlargement enlargement; scientific management loading; job enrichment
Answer: enlargement; scientific management
Question: An accounting firm reimburses employees for tuition and fees if they complete job-related coursework with a B or better. The accounting firm’s tuition-reimbursement policy helps its employees meet their _______ needs.
Answer Choices: physiological safety self-actualization love
Answer: self-actualization
Question: Managers Sophie and Bill know that their employees will show higher levels of commitment to the company if they are able to increase _______. This will make the top executive happy because overall the employees will elicit higher performance and lower employee turnover.
Answer Choices: job satisfaction perception leadership employee engagement organizational behavior
Answer: employee engagement
Question: Which of the following is a process perspective on motivation?
Answer Choices: self-determination theory goal-setting theory two-factor theory acquired needs theory job characteristics model
Answer: goal-setting theory
Question: Decision making is the process of identifying and choosing alternative courses of action.
Answer Choices: True False
Answer: True
Question: In Maslow’s hierarchy of needs, the _______ needs are the highest level in the hierarchy.
Answer Choices: esteem safety physiological self-actualization
Answer: self-actualization
Question: For an organization, a major advantage of job specialization is that it _______.
Answer Choices: enriches jobs and increases motivation leads to more job satisfaction reduces the job learning time adds flexibility to a job
Answer: reduces the job learning time
Question: Which of the following is the best way to enhance your emotional intelligence?
Answer Choices: Take steps to develop greater self-awareness Stay focused on your work and avoid distractions Avoid interactions with others that may lead to emotional responses Practice mindfulness and stress-reduction techniques
Answer: Take steps to develop greater self-awareness
Question: To improve the organization’s ability to innovate, managers should _______.
Answer Choices: implement more control mechanisms encourage the sharing of knowledge among employees reduce the number of creative ideas generated focus on short-term financial performance
Answer: encourage the sharing of knowledge among employees
Question: Which of the following statements is true regarding organizational culture?
Answer Choices: It is typically unrelated to employee behavior It is usually similar across different organizations It can influence employee satisfaction and performance It is primarily established by lower-level employees
Answer: It can influence employee satisfaction and performance
Question: An organization’s structure and control systems help ensure that the organization pursues its strategic goals. This refers to _______.
Answer Choices: strategic alignment organizational design performance management corporate governance
Answer: strategic alignment
Question: Effective leadership requires understanding and addressing the emotional climate within the organization.
Answer Choices: True False
Answer: True
Question: When managers make decisions based on solid evidence, it is referred to as _______.
Answer Choices: intuitive decision making evidence-based decision making rational decision making ethical decision making
Answer: evidence-based decision making
Question: Siddani, owner of Jacuzzi Warehouse, said, “We have to focus on our customers and how we can beat the competition, so we have to be flexible.” He encourages his R&D department to develop innovative products and focuses on being quick to respond to market changes. Jacuzzi Warehouse has a(n) __________ culture.
Answer Choices: a) focused approach b) adhocracy culture c) clan culture d) market culture e) goal-driven agenda
Answer: b) adhocracy culture