Question: _______ is the economic or productive potential of employee knowledge, experience, and actions.
Answer Choices: a) Human resource management b) Knowledge worker c) Human capital d) Social capital
Answer: c) Human capital
Question: What body of law requires organizations to provide employees with nonhazardous working conditions?
Answer Choices: a) COBRA b) ADA c) ADEA d) OSHA
Answer: d) OSHA
Question: An effective source of external recruiting is employee referrals.
Answer Choices: a) True b) False
Answer: a) True
Question: Job ______ is the process of increasing the number of tasks in a job to increase variety and motivation.
Answer Choices: a) design b) development c) enrichment d) rotation e) enlargement
Answer: e) enlargement
Question: A ______ is a choice made from among available alternatives.
Answer Choices: a) Value Statement b) Plan c) Goal d) Decision
Answer: d) Decision
Question: According to Herzberg, which of the following is an example of a motivating factor?
Answer Choices: a) supervisors b) working conditions c) the work itself d) pay e) company policy
Answer: c) the work itself
Question: Organizational culture appears in four layers: clan, adhocracy, market, and hierarchy.
Answer Choices: a) True b) False
Answer: b) False
Question: Sexual harassment that doesn’t risk economic harm but causes an offensive or intimidating work environment is called hostile environment.
Answer Choices: a) True b) False
Answer: a) True
Question: Phones R Us, a global phone company, frequently needs to respond quickly to fast-changing consumer tastes with its smartphones. Therefore, Phones R Us has fewer rules and procedures than most organizations, and networks of employees are encouraged to cooperate and respond quickly to unexpected tasks and changes in technology. Phones R Us is utilizing a(n) ________ structure.
Answer Choices: a) inelastic b) organic c) inflexible d) hierarchical e) mechanistic
Answer: b) organic
Question: Most vacant job positions in organizations are filled through __________.
Answer Choices: a) Internal recruitment b) Interviewing c) Screening of job applicants d) External recruitment
Answer: a) Internal recruitment
Question: The model of decision making that explains how managers should make decisions, assuming managers will make logical decisions that will be the optimum in furthering the organization’s best interests, is known as the _________. For example, a manager who uses this model may be personally opposed to outsourcing jobs overseas, but she nonetheless decides to outsource customer-service operations to India because doing so is in the company’s best interests.
Answer Choices: a) rational decision-making model b) solutions agenda c) employee relations model d) interpersonal decision agenda
Answer: a) rational decision-making model
Question: After struggling with the accounting training, Aaron is unsure whether he can complete the end-of-year financial reporting with no errors in the time allotted. In this case, Aaron is low on the _______ element of expectancy theory.
Answer Choices: a) expectancy b) valence c) instrumentality d) performance e) outcomes
Answer: a) expectancy
Question: __________ is the set of psychological processes that arouse and direct goal-directed behavior.
Answer Choices: a) Motivation b) Productivity c) Self-actualization d) Self-determination
Answer: a) Motivation
Question: The Americans with Disabilities Act requires employers to:
Answer Choices: a) give applicants with physical or mental disabilities the same consideration for employment as people without disabilities. b) hire all qualified persons with disabilities. c) hire all qualified persons with disabilities who apply. d) all of the answers are correct.
Answer: a) give applicants with physical or mental disabilities the same consideration for employment as people without disabilities.
Question: Because she beat her goal this year by nearly 40 percent, Jane has been telling everyone in the sales department of her incredible skill as a salesperson. But last year when she didn’t even reach her goal, she said her failure was due to the poor economy. Jane provides an example of __________.
Answer Choices: a) fundamental attribution bias b) a self-fulfilling prophecy c) self-serving bias d) selective perception error e) the halo effect.
Answer: c) self-serving bias
Question: All are steps to the strategic human resource management process EXCEPT:
Answer Choices: a) Orient, train, and develop b) Perform a job analysis c) Establish the grand strategy d) Formulate the strategic plans
Answer: c) Establish the grand strategy
Question: The ________ enforces procedures whereby employees may vote to have a union and for collective bargaining.
Answer Choices: a) Fair Labor Standards Act b) EEOC c) NLRB d) OSHA
Answer: c) NLRB