Question: Managers Sophie and Bill know that their employees will show higher levels of commitment to the company if they are able to increase _______. This will make the top executive happy because overall the employees will elicit higher performance and lower employee turnover.
Answer Choices:
job satisfaction
perception
leadership
employee engagement
organizational behavior
Answer: employee engagement
Question: Which of the following is a process perspective on motivation?
Answer Choices:
self-determination theory
goal-setting theory
two-factor theory
acquired needs theory
job characteristics model
Answer: goal-setting theory
Question: Decision making is the process of identifying and choosing alternative courses of action.
Answer Choices:
True
False
Answer: True
Question: In Maslow’s hierarchy of needs, the _______ needs are the highest level in the hierarchy.
Answer Choices:
esteem
safety
physiological
self-actualization
Answer: self-actualization
Question: For an organization, a major advantage of job specialization is that it _______.
Answer Choices:
enriches jobs and increases motivation
leads to more job satisfaction
reduces the job learning time
adds flexibility to a job
Answer: reduces the job learning time
Question: Which of the following is the best way to enhance your emotional intelligence?
Answer Choices:
Take steps to develop greater self-awareness
Stay focused on your work and avoid distractions
Avoid interactions with others that may lead to emotional responses
Practice mindfulness and stress-reduction techniques
Answer: Take steps to develop greater self-awareness
Question: To improve the organization’s ability to innovate, managers should _______.
Answer Choices:
implement more control mechanisms
encourage the sharing of knowledge among employees
reduce the number of creative ideas generated
focus on short-term financial performance
Answer: encourage the sharing of knowledge among employees
Question: Which of the following statements is true regarding organizational culture?
Answer Choices:
It is typically unrelated to employee behavior
It is usually similar across different organizations
It can influence employee satisfaction and performance
It is primarily established by lower-level employees
Answer: It can influence employee satisfaction and performance
Question: An organization’s structure and control systems help ensure that the organization pursues its strategic goals. This refers to _______.
Answer Choices:
strategic alignment
organizational design
performance management
corporate governance
Answer: strategic alignment
Question: Effective leadership requires understanding and addressing the emotional climate within the organization.
Answer Choices:
True
False
Answer: True
Question: When managers make decisions based on solid evidence, it is referred to as _______.
Answer Choices:
intuitive decision making
evidence-based decision making
rational decision making
ethical decision making
Answer: evidence-based decision making
Question: Siddani, owner of Jacuzzi Warehouse, said, “We have to focus on our customers and how we can beat the competition, so we have to be flexible.” He encourages his R&D department to develop innovative products and focuses on being quick to respond to market changes. Jacuzzi Warehouse has a(n) __________ culture.
Answer Choices:
a) focused approach
b) adhocracy culture
c) clan culture
d) market culture
e) goal-driven agenda
Answer: b) adhocracy culture
Question: _______ is the economic or productive potential of employee knowledge, experience, and actions.
Answer Choices:
a) Human resource management
b) Knowledge worker
c) Human capital
d) Social capital
Answer: c) Human capital
Question: What body of law requires organizations to provide employees with nonhazardous working conditions?
Answer Choices:
a) COBRA
b) ADA
c) ADEA
d) OSHA
Answer: d) OSHA
Question: An effective source of external recruiting is employee referrals.
Answer Choices:
a) True
b) False
Answer: a) True
Question: Job ______ is the process of increasing the number of tasks in a job to increase variety and motivation.
Answer Choices:
a) design
b) development
c) enrichment
d) rotation
e) enlargement
Answer: e) enlargement
Question: A ______ is a choice made from among available alternatives.
Answer Choices:
a) Value Statement
b) Plan
c) Goal
d) Decision
Answer: d) Decision
Question: According to Herzberg, which of the following is an example of a motivating factor?
Answer Choices:
a) supervisors
b) working conditions
c) the work itself
d) pay
e) company policy
Answer: c) the work itself
Question: Organizational culture appears in four layers: clan, adhocracy, market, and hierarchy.
Answer Choices:
a) True
b) False
Answer: b) False