Question: Question: A job description describes the minimum qualifications a person must have to perform the job successfully.
Answer Choices:
True
False
Answer: False
Question: Question: How are values different from attitudes?
Answer Choices:
Values are a learned predisposition toward an object.
Values are consistent over time.
Values have three components.
Values are directed toward specific objects.
Values directly influence our behavior.
Answer: Values are consistent over time.
Question: Question: Which of Edgar Schein’s common elements unifies employees and gives everyone an understanding of the organization’s reason for being?
Answer Choices:
hierarchy of authority
coordinated effort
division of labor
span of control
common purpose
Answer: common purpose
Question: Question: Bill is the new CEO at World’s Fair, a nationwide store that specializes in unique items from around the world. At his first managers meeting, he told them he likes to think of his management style as practical, efficient, logical, and systematic. Which style of decision maker is Bill?
Answer Choices:
conceptual style
directive style
value style
behavioral style
Answer: directive style
Question: Question: Olivia, the owner of The Town Gazette, a small city newspaper, started her business two years ago, believing that there was still enough demand for her product. However, because people are busy and because so much news is now available online, she has seen the demand for her paper drop steadily. Olivia made a decision to change the original direction of the company and focus more on an internet news service. Olivia is relying on ______ by demonstrating that managers need to think and act as if their company is an unfinished prototype, and by seeing her business as outsiders do.
Answer Choices:
intuition
the knee-jerk reaction theory
evidence-based decision making
a knowledge dilemma
a decision tree
Answer: evidence-based decision making
Question: Question: Doreen, a project manager, has been given a limited amount of money to run the new marketing project. The new product marketing campaign needs to be finished and ready to roll out in less than two weeks. Doreen is feeling very limited by these constraints and is not sure that it will produce her team’s best work. Her supervisor and career mentor, tells Doreen that she is ______.
Answer Choices:
feeling the effects of the intuition model
using rational decision making
experiencing satisficing
affected by bounded rationality.
Answer: affected by bounded rationality.
Question: Question: At his review last year, Lucas was promised a 20 percent raise if he met his production goals. Raises were included in today’s paychecks, and although Lucas has met all of his goals, he received only a cost-of-living raise. In the future, Lucas’s ______ will probably be ______.
Answer Choices:
expectancy; high
valence; low
expectancy; low
instrumentality; high
instrumentality; low
Answer: instrumentality; low
Question: Siddon, owner of Jacuzzi Warehouse, said, “We have to focus on our customers and how we can beat the competition, so we have to be flexible.” He encourages his R&D department to develop innovative products and focuses on being quick to respond to market changes. Jacuzzi Warehouse has a(n) _______.
Answer Choices:
focused approach
adhocracy culture
clan culture
market culture
goal-driven agenda
Answer: adhocracy culture
Question: ______ is the economic or productive potential of employee knowledge, experience, and actions.
Answer Choices:
Human resource management
Knowledge worker
Human capital
Social capital
Answer: Human capital
Question: What body of law requires organizations to provide employees with nonhazardous working conditions?
Answer Choices:
COBRA
ADA
ADEA
OSHA
Answer: OSHA
Question: An effective source of external recruiting is employee referrals.
Answer Choices:
True
False
Answer: True
Question: Job _______ is the process of increasing the number of tasks in a job to increase variety and motivation.
Answer Choices:
design
development
enrichment
rotation
enlargement
Answer: enlargement
Question: A _______ is a choice made from among available alternatives.
Answer Choices:
Value Statement
Plan
Goal
Decision
Answer: Decision
Question: According to Herzberg, which of the following is an example of a motivating factor?
Answer Choices:
supervision
working conditions
the work itself
pay
company policy
Answer: the work itself
Question: Organizational culture appears in four layers: clan, adhocracy, market, and hierarchy.
Answer Choices:
True
False
Answer: False
Question: Sexual harassment that doesn’t risk economic harm but causes an offensive or intimidating work environment is called hostile environment.
Answer Choices:
True
False
Answer: True
Question: Phones R Us, a global phone company, frequently needs to respond quickly to fast-changing consumer tastes with its smartphones. Therefore, Phones R Us has fewer rules and procedures than most organizations, and networks of employees are encouraged to cooperate and respond quickly to unexpected tasks and changes in technology. Phones R Us is utilizing a(n) _______ structure.
Answer Choices:
inelastic
organic
inflexible
hierarchical
mechanistic
Answer: organic
Question: Most vacant job positions in organizations are filled through _______.
Answer Choices:
Internal recruitment
Interviewing
Screening of job applicants
External recruitment
Answer: Internal recruitment
Question: The model of decision making that explains how managers should make decisions, assuming managers will make logical decisions that will be the optimum in furthering the organization’s best interests, is known as the _______. For example, a manager who uses this model may be personally opposed to outsourcing jobs overseas, but she nonetheless decides to outsource customer-service operations to India because doing so is in the company’s best interests.
Answer Choices:
rational decision-making model
solutions agenda
employee relations model
interpersonal-decision agenda
Answer: rational decision-making model