Question: Leadership is the ability to _______ employees to voluntarily pursue organizational goals.
Answer Options:
Answer: (A) influence.
Question: The _______ approach to leadership attempts to identify distinctive characteristics that account for the effectiveness of leaders.
Answer Options:
Answer: (A) trait.
Question: Which of the following would be considered a negative interpersonal trait often found in leaders?
Answer Options:
Answer: (A) Narcissism.
Question: Generally, people retain about 75 percent of what they hear.
Answer Options:
Answer: (B) False.
Question: Which of the following is an element of the communication model?
Answer Options:
Answer: (A) all answers listed.
Question: If you must tell an employee that he is facing a sexual harassment investigation, you should use a rich medium of communication.
Answer Options:
Answer: (A) True.
Question: Vertical communication is up and down the chain of command in an organization.
Answer Options:
Answer: (A) True.
Question: Horizontal communication is up and down the chain of command.
Answer Options:
Answer: (B) False.
Question: Gossip and rumor in an organization are part of the _______, which itself is a type of _______ communication channel.
Answer Options:
Answer: (A) grapevine; informal.
Question: Younger generations are more likely to use email.
Answer Options:
Answer: (B) False.
Question: Which of the following is a non-verbal form of communication discussed in this chapter?
Answer Options:
Answer: (A) Eye Contact.
Question: According to the research discussed in the book, women are more likely to use “we” statements when taking credit.
Answer Options:
Answer: (A) True.
Question: _______ is a person’s characteristic speaking patterns, such as the use of pacing, pausing, questions, and stories.
Answer Options:
Answer: (A) Linguistic style.
Question: Controls allow top management to decentralize decision making at lower levels within the organization.
Answer Options:
Answer: (A) True.
Question: A balance sheet summarizes an organization’s overall financial worth, or its assets and liabilities, at a specific point in time.
Answer Options:
Answer: (A) True.
Question: Establish standards, measure performance, compare performance and take corrective action are all part of what?
Answer Options:
Answer: (B) The Control Process.
Question: Roberta, a customer service manager, tracks monthly complaints and has been trying over the past six months to reduce complaints to less than 0.2 percent through additional training for her staff. She is engaged in
Answer Options:
Answer: (A) controlling.
Question: Which of the following may be done as a corrective action in the control process?
Answer Options:
Answer: (A) Evaluate performance and take action.