Question: In terms of project management, which option might require excellent project management skills and a proven methodology?

Answer Options:

Outsourcing to Nebraska
Outsourcing to India
Buying a packaged solution
Doing custom development
Buying an ERP system

Answer: Doing custom development

 

Question: One problem with using packaged software systems is:

Answer Options:

It takes a very long time to get the system and get it installed
The company has to accept the functionality that is provided with the system
Many common software packages have been written and tested and are readily available
There are many good software packages that are reasonable in price
Most software packages allow for some customization

Answer: The company has to accept the functionality that is provided with the system

 

Question: Packaged systems are used when:

Answer Options:

The business need is not core to the business
There is a desire to build in-house skills
The time frame is flexible
The project has a project manager who can coordinate vendor efforts
The decision to outsource is strategic

Answer: The business need is not core to the business

 

Question: System design is the determination of the overall system architecture consisting of a set of physical processing components, ________, and the communication among them that will satisfy the system’s essential requirements.

Answer Options:

Workmanship
Order entry methods, HR feedback
Hardware, Software, People
Engineering data plans, fiber optic specifications
None of these

Answer: Hardware, Software, People

 

Question: What makes systems integration so difficult?

Answer Options:

Finding the original data to install on the new server
Creating a ghost drive to house the old information
Installing new software packages on older machines
Bringing legacy system data and new data together
None of these

Answer: Bringing legacy system data and new data together

 

Question: Where are the decisions stored that are made regarding the hardware and software that will be purchased to support the new system?

Answer Options:

Order Manifest
Hardware Sales Receipt
Supplier’s Computer System
President’s Office
Hardware and Software Specification

Answer: Hardware and Software Specification

 

Question: Which is probably true about packaged software?

Answer Options:

In most cases, the software is a perfect fit for the companies need
Packaged software works best where the company has a unique need
The time frame is flexible to long
The business need is common
The project has a highly skilled project manager who has been with the company for many years and has an excellent relationship with both business users and the IT development staff

Answer: The business need is common

 

Question: Which is a good example of the lean principle ‘decide as late as possible’?

Answer Options:

Delay decisions until you know the facts that will help you make a knowledgeable decision
Delay decisions until you find the best solution
Delay decisions until any additional delay will likely cause financial loss
Delay decisions until there are legal consequences

Answer: Delay decisions until you know the facts that will help you make a knowledgeable decision

 

Question: Which of the following is a goal of Value Stream Mapping?

Answer Options:

Value Stream Mapping is used to understand complex processes.
Value Stream Mapping is used to map steps in a process to the outputs produced in each step.
Value Stream Mapping explains the business value a process brings to an organization.
Identify bottlenecks and areas of improvement in a process.

Answer: Identify bottlenecks and areas of improvement in a process

 

Question: Siddrah, owner of Jacuzzi Warehouse, said, “We have to focus on our customers and how we can beat the competition, so we have to be flexible.” He encourages his R&D department to develop innovative products and focuses on being quick to respond to market changes. Jacuzzi Warehouse has a(n) ________.

Answer Options:

focused approach
adhocracy culture
clan culture
market culture
goal-driven agenda

Answer: adhocracy culture

 

Question: _______ is the economic or productive potential of employee knowledge, experience, and actions.

Answer Options:

Human resource management
Knowledge worker
Human capital
Social capital

Answer: Human capital

 

Question: What body of law requires organizations to provide employees with nonhazardous working conditions?

Answer Options:

COBRA
ADA
ADEA
OSHA

Answer: OSHA

 

Question: An effective source of external recruiting is employee referrals.

Answer Options:

True
False

Answer: True

 

Question: Job ________ is the process of increasing the number of tasks in a job to increase variety and motivation.

Answer Options:

design
development
enrichment
rotation
enlargement

Answer: enlargement

 

Question: A ________ is a choice made from among available alternatives.

Answer Options:

Value Statement
Plan
Goal
Decision

Answer: Decision

 

Question: According to Herzberg, which of the following is an example of a motivating factor?

Answer Options:

supervision
working conditions
the work itself
pay
company policy

Answer: the work itself

 

Question: Organizational culture appears in four layers: clan, adhocracy, market, and hierarchy.

Answer Options:

True
False

Answer: False

 

Question: Thick clients contain:

Answer Options:

Enormous storage abilities
Almost all or most of the application logic
Almost none or less than half of the application logic
Almost all of the data logic
None of these

Answer: Almost all or most of the application logic