Question: The primary risk of peer-to-peer support in the context of social media and customer service is ________.

Answer Options:

Increase in expenses
Loss of credibility
Lack of privacy
Loss of control

Answer: Loss of control

 

Question: When you attend a business function for the purpose of meeting people and reinforcing relationships, you are investing in ________.

Answer Options:

Process capital
Human capital
Structural capital
Social capital

Answer: Social capital

 

Question: An n-tiered architecture is distinguished by:

Answer Options:

The number of drives installed
The number of logins on the local server
The number of terminals on the network
The number of specialized server computers
None of these

Answer: The number of specialized server computers

 

Question: The cost of infrastructure associated with Server-Based systems is:

Answer Options:

Low
Low-Medium
High-medium
High
Very High

Answer: High

 

Question: The term in the computing domain which refers to the creation of devices or storage with the use of software and not hardware is:

Answer Options:

Encryption
Virtualization
Dynamic Creation
Alternative Devices
None of these

Answer: Virtualization

 

Question: Server virtualization involves:

Answer Options:

Partitioning a physical server into smaller virtual servers
Stacking blade servers
Using a laptop as a server
All of these

Answer: Partitioning a physical server into smaller virtual servers

 

Question: When implementing the ‘minimize user effort’ factor, most interface designers follow the _______.

Answer Options:

Two-clicks rule
Three-clicks rule
Four-clicks rule
User Experience rule
The menu option rule

Answer: Three-clicks rule

 

Question: Typically, the first step in the user interface design process is:

Answer Options:

Design interface standards
Creating an interface design prototype
Do an interface evaluation
Examine DFDs and use cases to develop use scenarios
Develop the interface structure diagram (ISD)

Answer: Examine DFDs and use cases to develop use scenarios

 

Question: Typically, the second step in the user interface design process is:

Answer Options:

Design interface standards
Creating an interface design prototype
Do an interface evaluation
Examine DFDs and use cases to develop use scenarios
Develop the interface structure diagram (ISD)

Answer: Develop the interface structure diagram (ISD)

 

Question: Which is generally NOT true for interface evaluation?

Answer Options:

It is iterative
It almost always identifies improvements
It generally involves users working with analysts
It is cyclic
It is built on ERDs

Answer: It is built on ERDs

 

Question: A _______________ is an outline of the steps that the users perform to accomplish some part of their work.

Answer Options:

Step walkthrough
User design flow
Use scenario
Process model
Layout verification

Answer: Use scenario

 

Question: The _______________ defines the basic components of the interface and how they work together to provide functionality to users.

Answer Options:

User Scenario plan
User design flow
Interface structure diagram (ISD)
Interface architecture design (IAD)
Use case

Answer: Interface structure diagram (ISD)

 

Question: Mac OS and iOS applications are developed using __________.

Answer Options:

Java
C#
Objective-C

Answer: Objective-C

 

Question: A software package, used in hospitals, helps schedule appointments and bill patients. This software package is an example of __________.

Answer Options:

virtual application software
cloud-based application software
vertical-market application software
horizontal-market application software

Answer: vertical-market application software

 

Question: Which of the following statements is true of closed source projects?

Answer Options:

Only users are allowed to alter the source code
Only trusted programmers are allowed to make changes
Only the programmers who hold the license are allowed to alter the source code
Only the license holder is allowed to alter the source code

Answer: Only the license holder is allowed to alter the source code

 

Question: An accountant realizes that considerable amount of time that is wasted when accounting tasks are performed manually. The software that automates these tasks is called __________.

Answer Options:

operating system
system software
firmware
application software

Answer: application software

 

Question: Which of the following is an example of vertical-market application software? (select all that apply)

Answer Options:

Inventory tracking software for an automobile manufacturer
Tax preparation software that individuals use in their personal computers
Microsoft PowerPoint used to create presentations
Self-driving software of an automobile manufacturer

Answer: Inventory tracking software for an automobile manufacturer Self-driving software of an automobile manufacturer

 

Question: What steps does Facebook plan to take in order to identify and prevent the posting of inappropriate images in Facebook, Messenger, and Instagram?

Answer Options:

hire more workers
write a program to immediately delete the image
rewrite terms of use agreements
employ artificial intelligence and image recognition

Answer: employ artificial intelligence and image recognition