Question: When initiating the Conflict Resolution Process, which steps should be included? (Select all that apply) Discipline and write-up the at-fault employee(s) Find a compromise that does the most good for all concerned Ask for input and clarification Focus on needs, fears, and problems of those involved
Answer: Find a compromise that does the most good for all concerned Ask for input and clarification Focus on needs, fears, and problems of those involved
Question: Which of the following are potential roots of conflict in the workplace? (Select all that apply) Differing behaviors & job functions Differing home towns Differing goals & objectives Differing values and backgrounds
Answer: Differing behaviors & job functions Differing goals & objectives Differing values and backgrounds
Question: Conflict in the workplace (select all that apply): Can be detrimental and should be avoided Means you should consider another job or company Usually result in HR and/or disciplinary measures Is inevitable and can be beneficial
Answer: Is inevitable and can be beneficial
Question: Which of the following statements about “important tasks” is not true? They help reach desired results They contribute to success They only need to be completed occasionally They require immediate attention
Correct Answer: They require immediate attention
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Question: When scheduling activities, you should: Call it a day only after you’ve completed all of your tasks Fit the task into the time you have set aside for it Do your best to remember phone calls to be made or returned Review your list at the end of the day to set the next day’s priorities
Correct Answer: Review your list at the end of the day to set the next day’s priorities
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Question: Class attendance, term papers, and weekly exams are examples of what kind of activity: Urgent Ongoing Future Current
Correct Answer: Urgent
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Question: Practices and procedures are tools used to manage time in the short term. True False
Correct Answer: True
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Question: When prioritizing tasks, which should be considered first: Important & Urgent Important and Critical Essential & Immediate Necessary and Urgent
Correct Answer: Important & Urgent
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Question: Which of the following is true regarding time wasters: (Select the best answer) It is acceptable to say “no” to other people’s priorities All of the above Phone calls and texts are examples Your own behavior can create them
Correct Answer: All of the above
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Question: Maslow’s Hierarchy of Needs was developed by psychologist Abraham Maslow, who theorized that human behavioral motivation is based upon the necessity to satisfy five categories of human needs. True False
Correct Answer: True
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Question: Self-actualization needs are critically important and should always strive to be met. True False
Correct Answer: False
Answer: