Question: ________ power results from one’s specialized knowledge.
Answer: Expert
Question: ________, which include acting friendly or making someone feel good or important before making a request, are influence tactics.
Answer Options:
Answer: Ingratiating tactics
Question: Adaptive, flexible organizational cultures are less likely to foster transformational leadership than bureaucratic ones.
Answer Options:
Answer: False
Question: Leadership is the ability to ________ employees to voluntarily pursue organizational goals.
Answer Options:
Answer: influence
Question: The ________ approach to leadership attempts to identify distinctive characteristics that account for the effectiveness of leaders.
Answer Options:
Answer: trait
Question: Which of the following would be considered a negative interpersonal trait often found in leaders?
Answer Options:
Answer: Machiavellianism
Question: The approach to leadership that suggests that effective leadership behavior depends on the situation at hand is the ________ approach.
Answer Options:
Answer: contingency
Question: Generally, people retain about 75 percent of what they hear.
Answer Options:
Answer: False
Question: Which of the following is an element of the communication model?
Answer Options:
Answer: all answers listed
Question: If you must tell an employee that he is facing a sexual harassment investigation, you should use a rich medium of communication.
Answer Options:
Answer: True
Question: Vertical communication is up and down the chain of command in an organization.
Answer Options:
Answer: True
Question: Horizontal communication is up and down the chain of command.
Answer Options:
Answer: False
Question: Gossip and rumor in an organization are part of the ________, which itself is a type of ________ communication channel.
Answer Options:
Answer: grapevine; informal
Question: Younger generations are more likely to use email.
Answer Options:
Answer: True
Question: Which of the following is a non-verbal form of communication discussed in this chapter?
Answer Options:
Answer: Eye Contact
Question: According to the research discussed in the book, women are more likely to use “we” statements when taking credit.
Answer Options:
Answer: True
Question: ________ is a person’s characteristic speaking patterns, such as the use of pacing, pausing, questions, and stories.
Answer Options:
Answer: A linguistic style
Question: Controls allow top management to decentralize decision making at lower levels within the organization.
Answer Options:
Answer: True