Question: The five categories of human needs, starting from the most basic, are:
Love, Peace, Family, Career Success, Retirement
Security, Comfort, Nourishment, Financial, Happiness
Physiological, Safety, Belongingness, Esteem, Self-Actualization
Safety, Knowledge, Achievement, Security, Contentment
Answer: Physiological, Safety, Belongingness, Esteem, Self-Actualization
Question: “How would you summarize________?” is an example of what type of question:
Comparison question
Knowledge question
Evaluation question
Comprehension question
Answer: Comprehension question
Question: As a manager, your first responsibility is to recognize the signs of conflict as early as possible.
True
False
Answer: True
Question: Which of the following are among the “Building Blocks of Success”? (Select all that apply)
Answer Choices:
Learn to overcome procrastination
Use games and power plays
Know your rights
Becoming an effective decision-maker
Answer: Learn to overcome procrastination
Know your rights
Becoming an effective decision-maker
Question: Which of the following is not true about Critical Thinking:
Answer Choices:
It improves cognitive skills
It inhibits creativity
It forces intellectual self-improvement
It is the ability to think clearly and rationally
Answer: It inhibits creativity
Leadership Skills
Question: The goal-setting process uses SMART Goals. SMART stands for:
Answer Choices:
Serious, Mindful, Adaptable, Recognizable, Time-Saving
Sensible, Moral, Aligned, Relevant, True
Specific, Measurable, Attainable, Relevant, Time-Bound
Simple, Motivate, Accurate, Reachable, Tangible
Answer: Specific, Measurable, Attainable, Relevant, Time-Bound
Question: As a manager, your first responsibility is to recognize the signs of conflict as early as possible.
Answer Choices:
True
False
Answer: True
Question: Which is not one of the cited elements of communication?
Answer Choices:
Spoken words
Tonality
Written words
Body language
Answer: Written words
Question: Each of us has three “ego states,” or learned behaviors, that help determine how we interact with people around us. They are (Select all that apply):
Sibling
Child
Parent
Adult
Answer: Child
Parent
Adult
Question: You shouldn’t have to worry about the organizer ensuring everything is ready for your presentation.
Answer Choices:
True
False
Answer: False
Question: The use of correct language is only important if your presentation is being graded on style and delivery.
Answer Choices:
True
False
Answer: False
Question: Which is not one of the cited elements of communication?
Answer Choices:
Spoken words
Tonality
Written words
Body language
Answer: Written words
Question: How many life areas do we consider in goal setting?
6
10
8
12
Answer: 8
Question: Which of the following is not a “Barrier to Success”?
Answer Choices:
Being overly-pragmatic and giving up on dreams
Consistently trying to be perceived as “Mr. Nice Guy”
Not enough time to achieve what you want to achieve
Being free-thinking and independent
Answer: Being free-thinking and independent
Question: A leader’s role as a Mentor includes (Select all that apply):
Answer Choices:
Mirroring desired person or group
All of the above
Facilitate enhancement of skill
Demonstrating appropriate actions
Answer: Mirroring desired person or group
Facilitate enhancement of skill
Demonstrating appropriate actions
Question: Telling personal stories during your presentation builds rapport.
Answer Choices:
True
False
Answer: True
Question: The two variations of the Parent ego state are (Select all that apply):
Critical
Commending
Nurturing
Answer: Critical
Nurturing
Question: The following are examples of Body Language (i.e., non-verbal communication) (Select all that apply):
Gestures or body movements
Eye contact
Facial expressions
Posture
Answer: Gestures or body movements
Eye contact
Facial expressions
Posture
Question: The Storming stage of Tuckman’s model is classified by:
Answer Choices:
Harmony and unity among the group.
Lack of clarity on individuals’ roles and responsibilities.
A lack of agreement when it comes to making group decisions.
High dependence on the leader for guidance and direction.
Answer: A lack of agreement when it comes to making group decisions.
Question: RACI is a process for assigning responsibility for completion of a project based upon who immediately steps up and volunteers.
Answer Choices:
True
False
Answer: False
Question: When analyzing the audience for your presentation, it is best if you: (Select the best choice)
Answer Choices:
Learn and explore how they feel about your topic
Understand what they may already know about the topic
Have an idea of its demographics and composition
All of the above
Answer: All of the above
Question: Labeled components of the Child ego state include (Select all that Apply):
Answer Choices:
Adapted child
Angry child
Playful child
Rebellious child
Answer: Adapted child
Playful child
Rebellious child
Question: People whose Primary Sensory Dominance (PSD) is Kinesthetic prefer not to be touched, so a handshake would make them uncomfortable:
Answer Choices:
True
False
Answer: False