Question: The characteristics required in the successful completion of your job responsibilities after you are hired include (Select all that apply):
Answer Choices:
Results
Skills
Attitude
Cognitive Skills
Answer: Results
Skills
Attitude
Cognitive Skills
Self-Confidence/How to Sell Yourself, Part 1
Question: Conflict in the workplace (select all that apply):
Answer Choices:
Can be detrimental and should be avoided.
Means you should consider another job or company.
Usually result in HR and/or disciplinary measures.
Is inevitable and can be beneficial.
Answer: Is inevitable and can be beneficial.
Question: The Adjourning stage of the team development process usually occurs when no consensus can be reached and team members need to regroup to uncover and propose alternatives to the solution.
Answer Choices:
True
False
Answer: False
Question: The primary goal of developing your presentation skills is to:
Answer Choices:
Plan the seed for future career opportunities
Generate positive reviews on social media
Build your reputation as a subject matter expert on LinkedIn
Better connect with your audience
Answer: Better connect with your audience
Question: Once you set a goal you should not change it simply because another option appears.
Answer Choices:
True
False
Answer: False
Question: Tuckman’s Original Model to High Performance Teamwork includes:
Answer Choices:
Forming, storming, norming, performing
Forming, absorbing, mourning, restoring
Brainstorming, conforming, reforming, performing
Reforming, conforming, informing, performing
Answer: Forming, storming, norming, performing
Question: Of the four critical leadership roles, which derives its authority from the position on the team:
Answer Choices:
Mentor
Trainer
Supervisor
Answer: Supervisor
Managing Relationships: Conflict Management—Parts 1 & 2
Question: What is one area that is not part of your Life Line Inventory?
Answer Choices:
Mentoring
Career
Social/Community
Spiritual
Answer: Mentoring
Question: The best way to communicate with a “S” style is to show how solutions can benefit him or her.
Answer Choices:
True
False
Answer: True
Question: When initiating the Conflict Resolution Process, which steps should be included? (Select all that apply)
Answer Choices:
Discipline and write-up the at-fault employee(s)
Find a compromise that does the most good for all concerned.
Ask for input and clarification.
Focus on needs, fears and problems of those involved.
Answer: Find a compromise that does the most good for all concerned.
Ask for input and clarification.
Focus on needs, fears and problems of those involved.
Question: Self-actualization needs are often met by:
Your job title
Your level of income
Fulfillment of your potential
Your social status
Answer: Fulfillment of your potential
Question: The most critical and destructive “Barrier to Success” is:
Fear of failure
Tunnel vision
Being “I” centered
Resignation
Answer: Fear of failure
Question: The Performing stage of Tuckman’s model is classified by:
Answer Choices:
Clarity on goals and objectives of the team.
The leader providing guidance and direction.
Back-biting and name-calling.
Determining who on the team is most effective at presenting the solution.
Answer: Clarity on goals and objectives of the team.
Question: Tangible goals are important because:
Answer Choices:
They are easiest to attain
You can take a break after achieving one
They allow for immediate action, tracking and progress
They are ongoing and help give our lives purpose
Answer: They allow for immediate action, tracking and progress
Question: The best way to communicate with a “C” style is to talk about personal issues, because “C” stands for “Caring.”
Answer Choices:
True
False
Answer: False
Question: “Can you elaborate on the reasons you decided to _______?” is an example of what type of question:
Answer Choices:
Comprehension question
Evaluation question
Knowledge question
Application question
Answer: Comprehension question
Question: Which is not one of the cited elements of communication?
Spoken words
Tonality
Written words
Body language
Answer: Written words
Question: One way to reflect another person’s message so that they know you are understanding what is being communicated is to paraphrase:
Answer Choices:
True
False
Answer: True