Question: Which of the following statements best describes the difference between line managers and staff managers?
Answer Choices:
Line managers are responsible for achieving organization goals, while staff managers are not responsible or directly involved in achieving such goals.
Line managers are directly in charge of the production and delivery of products, while staff managers deal solely with managing human resources.
Line managers are directly in charge of the production and delivery of products and services, while staff managers are in charge of support activities.
Line managers have the authority to make decisions and have subordinates, while staff managers are subordinate to the managers and have limited authority.
Answer: Line managers are directly in charge of the production and delivery of products and services, while staff managers are in charge of support activities.
Question: In the Newport Hospital example, (Exhibit 4-5), which of the answers below addresses the major performance improvement opportunity for Newport Hospital?
Answer Choices:
Net fixed assets turnover ratio
Salary and Benefit expense as a percentage of operating expense
Return on total assets
Operating expense per adjusted discharge
Answer: Salary and Benefit expense as a percentage of operating expense
Question: Employee inventories and skills inventories are strategies for ________.
Answer Choices:
job design
promoting from within
external recruiting
human resource planning
Answer: promoting from within
Question: Most health care organizations develop four interrelated budgets, what are these four budgets?
Answer Choices:
Statistic, revenue, expense, and operations budgets
Revenue and expense budgets, non-patient revenues, cash receipts, and expense budgets
Revenue and expense, expense, non-patient revenues, cash receipts, and expense budgets
Statistics, Operating, Cash, and Capital budgets
Answer: Statistics, Operating, Cash, and Capital budgets
Question: Which of the following is a distinguishing feature of transformational leadership?
Answer Choices:
Transactions
Control
Vision
Management
Answer: Vision
Question: Before establishing her own dentist office, Dr. Thornton evaluates other dentist services in the area. What element of a SWOT analysis would other dentist services most closely represent?
Answer Choices:
strength
weakness
opportunity
threat
Answer: threat
Question: Preparing a patient for a telehealth visit includes:
Answer Choices:
Explaining the process
Drawing blood
Taking off their shoes
Answer: Explaining the process
Question: A distinguishing feature of transformational leadership is
Answer Choices:
Management
Transactions
Vision
Control
Answer: Vision
Question: Telehealth can assist with taking care of patients in which of the following?
Answer Choices:
Taking off the patient’s shoes
Explaining the process
Drawing blood
Answer: Explaining the process
Question: Telehealth can assist with taking care of patients in which of these settings? Select all that apply.
Answer: Home
Work
Clinic
Question: The Planning-and-Control Cycle provides the basis of the budget, what are the 4 major components of this Cycle?
Answer Choices:
Budgeting, Planning, Implementing, and Accounting
Strategic Planning, Strategic goal setting, Implementing, and Statistics
Accounting, budgeting, Implementing, and Statistics
Strategic Planning, Planning, Implementing, and Controlling
Answer: Strategic Planning, Planning, Implementing, and Controlling
Question: In general, managing tends to be more transformational in nature while leading tends to be more transactional.
Answer Choices:
True
False
Answer: False
Question: All of the following factors increase group cohesion EXCEPT
Answer Choices:
the presence of an outside threat
member interdependence
member heterogeneity
high status
Answer: member heterogeneity
Question: Lighting for the exam room is not important.
Answer Choices:
True
False
Answer: False
Question: Which of the following people do NOT represent an example of a front-line manager?
Answer Choices:
Sari, officer manager at Surrey Texts, a very large publisher
Nathaniel, director of the Best Little Gym’s accounts payable department
May, chief operating officer at Yula, a small company that makes candles
Susan, a crew chief for Sydney AirAsia
Answer: May, chief operating officer at Yula, a small company that makes candles
Question: Which of the following is NOT a category of barriers to interpersonal communication?
Answer Choices:
environmental factors, such as a noisy environment
transmission problems, such as telephone static
informational factors, such as overloading messages
informal communication networks, such as the grapevine
Answer: informal communication networks, such as the grapevine
Question: The integrated ethical problem solving model is used when the ethical problem has been solved by the ethics committee prior to decision-making.
Answer Choices:
True
False
Answer: False
Question: According to the text, the difference between a group and a team relies on which of the following ideas?
Answer Choices:
Team members share a common commitment, while group members solely share common norms and an identity.
Teams go through different phases of development, while groups remain static over the course of time.
Groups go through different phases of development, while teams remain static over the course of time.
Teams should be formed with 10 members or less, while groups have an unlimited number of members.
Answer: Team members share a common commitment, while group members solely share common norms and an identity.
Question: A carrot and stick approach is an example of an intrinsic reward that is useful for transformational leaders.
Answer Choices:
True
False
Answer: False
Question: A zero-based budget is an approach to budgeting that:
Answer Choices:
Defines roles and responsibilities of developing a budget
Start with an existing budget
Continually questions both needs for existing programs and their level of funding
None of the above
Answer: Continually questions both needs for existing programs and their level of funding