Question: The Dartmouth Atlas of Health Care documents what aspect of health care?
Answer Choices:
A. Where you can go to obtain cheap health care.
B. The wide variation in medical practices that cannot be explained by illness severity or patient preference.
C. The wide variation in the costs of care.
D. Where you can go to obtain cheap health care and the wide variation in medical practices that cannot be explained by illness severity or patient preference.
E. None of these is correct.
Answer: B. The wide variation in medical practices that cannot be explained by illness severity or patient preference.
Question: ______ employs a structured process called DMAIC, which stands for Define, Measure, Analyze, Improve, and Control.
Answer Choices:
A. POCUS-PDCA
B. Process Process Reengineering
C. Greenbelts & Us
D. Six Sigma
E. Shewhart or Deming Cycle
Answer: D. Six Sigma
Question: Which of the following has the greatest impact on how a person understands and acts in an organization?
Answer Choices:
A. The person’s background, education, and training
B. Peer pressure from the work group
C. The rewards provide by the organization
D. How the manager treats the person
E. How the person sees and thinks about the situation
Answer: E. How the person sees and thinks about the situation
Question: Health care managers have two primary roles in managing health insurance: providing coverage for employees and managing the billing and reimbursement process for patient claims.
Answer Choices:
True
False
Answer: True
Question: Of the following goals, which is considered to be the most crucial for leaders who want to succeed at team building?
Answer Choices:
Build trust among members.
Reduce personal conflict inside a group or team.
Develop effective channels of communication among members.
Increase affective support between members.
Answer: Build trust among members.
Question: Virtue is the middle ground or mean between the extreme points of a continuum of behavior.
Answer Options:
True
False
Correct Answer:
True
Answer Choices:
True
False
Answer: True
Question: In attribution theory, which of the following would be an example of a situational cause of employee performance?
Answer Choices:
A. Hard work
B. Worker attitude
C. Good luck
D. Strong quantitative skills
E. Employee effort
Answer: C. Good luck
Question: Avedis Donabedian defined quality in terms of which of the following?
Answer Choices:
A. Cost, efficiency, and effectiveness
B. Best practices
C. Cost, access, and quality
D. Structure, process, and outcome
Answer: D. Structure, process, and outcome
Question: Medical programs are uniform across the states.
Answer Choices:
True
False
Answer: False
Question: Good measurement requires all of the following, except:
Answer Choices:
A. A rigorous definition of concept to be measured.
B. Measurement variation.
C. Reliable measurement.
D. Valid measurement.
E. Good measurement requires all of these.
Answer: B. Measurement variation.
Question: Today, health insurance is typically purchased by individuals to prevent catastrophic loss.
Answer Choices:
True
False
Answer: False
Question: In your literature search, you find a recently published article that recommends a unit practice change around peripheral intravenous sites. How should the findings of this article be best translated into practice?
Answer Choices:
You should search for further evidence before changing unit practices.
Unit practices should be amended to reflect the findings of the study.
You should combine the study results with staff/provider expertise to create a new guide for practice.
You should conduct a trial similar to that in the published study.
Answer: You should search for further evidence before changing unit practices.
Question: _____ is a complex process that involves noticing and selecting information cues.
Answer Choices:
A. Perceiving
B. Understanding
C. Validating
D. Attributing
E. Sensemaking
Answer: A. Perceiving
Question: At which stage of a group- or team-building process do close relationships develop, giving rise to unity?
Answer Choices:
norming
forming
storming
performing
Answer: norming
Question: Flowcharting is a quality improvement technique used for:
Answer Choices:
A. cause-effect analysis
B. data collection
C. process analysis
D. Geographical mapping
E. process mapping
Answer: E. process mapping
Question: A(n) _____ is a mental representation that contains what one knows about an event or thing.
Answer Choices:
A. schema
B. cognition
C. stereotype
D. attribution
E. memory
Answer: A. schema
Question: Which of the following is NOT a limitation of a virtual team?
Answer Choices:
It can be expensive to get virtual teams together.
Virtual teams have a difficult time picking up on nonverbal and nonverbal cues.
Virtual teams suffer from reduced socialization.
It can be difficult to schedule virtual team meetings.
Answer: Virtual teams have a difficult time picking up on nonverbal and nonverbal cues.
Question: ______ guide the interpretation of information by selectively focusing attention and organizing our understanding.
Answer Choices:
A. Frames
B. Decision aids
C. Expectancies
D. Assumptions
E. Meaning
Answer: A. Frames
Question: The development of a strategic plan is most often done on a 1-year time frame.
Answer Choices:
True
False
Answer: False
Question: Statistical Process Control focuses on controlling:
Answer Choices:
A. inputs
B. outcomes
C. variation
D. causes
E. None of these is correct.
Answer: C. variation
Question: What is the sequence for the four processing tasks in thinking?
Answer Choices:
A. Attention, perception, cognitive evaluation, cognitive consistency
B. Attention, attribution, cognitive consistency, cognitive evaluation
C. Representation, categorization, interpretation, cognition
D. Not visible in the image
Answer: A. Attention, perception, cognitive evaluation, cognitive consistency
Question: True or False? Provider choice is unlimited under all types of health insurance plans.
Answer Choices:
True
False
Answer: False
Question: True or False? Enrollment in Medicare has increased significantly as a result of the Affordable Care Act.
Answer Choices:
True
False
Answer: False