Answer Options:
A. employee interpersonal skills.
\nB. employee positive attitude.
\nC. employee motivation and commitment to the organization.
\nD. employee focus on completing their job.
\nE. All of these are correct.
Answer: C. employee motivation and commitment to the organization.
Question: Which of the following is a result of encouraging teamwork in an HSO?
Answer Options:
A. Improved communication.
\nB. Increased productivity.
\nC. Decreased job satisfaction among team members.
\nD. Decreased nursing turnover.
\nE. All of the entities are correct.
Answer: E. All of the entities are correct
Question: Which generation seeks to improve the world, appreciates teamwork and collaboration, and wants regular and consistent feedback?
Answer Options:
A. Traditionalists
\nB. Baby Boomer
\nC. Generation X
\nD. Generation Y
\nE. Generation Z
\nF. None of these is correct.
Answer: Generation Z
Question: Which one of the [Emotional Intelligence] dimensions is defined by having a propensity for reflection, an ability to adapt to changes, and the power to say no to impulsive urges?
Answer Options:
A. Social skills
\nB. Self-motivation
\nC. Self-regulation
\nD. Empathy
Answer: Self-regulation
Question: Which one of the EI (Emotional Intelligence) dimensions is defined by having a propensity for reflection, an ability to adapt to changes, and the power to say no to impulse urges?
Answer Options:
A. Self-motivation
\nB. Self-regulation
\nC. Empathy
\nD. Social skills
Answer: B. Self-regulation
Question: What is the relationship of organizational mission, values, and vision?
Answer Options:
A. Vision shapes mission
\nB. Mission shapes values, which shape vision
\nC. Values shape mission, which shapes vision
\nD. Goals shape mission and values
\nE. None of these is correct.
Answer: C. Values shape mission, which shapes vision
Question: In attribution theory, which of the following would be an example of a situational cause of employee performance?
Answer Options:
A. Hard work
\nB. Worker attitude
\nC. Good luck
\nD. Strong quantitative skills
\nE. Employee effort
Answer: C. Good luck
Question: Virtual teams are being used for which of the following?
Answer Options:
A. Telemedicine
\nB. Telecommuting
\nC. Customer service
\nD. Order fulfillment
\nE. All of these are correct.
\nF. None of these is correct.
Answer: E. All of these are correct.
Question: True or False? Employees are motivated only by extrinsic rewards.
Answer Options:
True
\nFalse
Answer: False
Question: As soon as Grant started to play patty-cake with his classmate Emma, he was teased and ridiculed by the boys in the class. Grant quickly learned that patty-cake is a form of play that is reserved for girls and not boys. Grant’s process of learning the roles of “maleness” and “femaleness” is ______.
Answer Options:
A. gender development
\nB. gender knowledge
\nC. gender socialization
\nD. sex schema
Answer: C. gender socialization
Question: Managers interested in promoting work-life balance focus on which of the following?
Answer Options:
A. Emotional well-being
\nB. Personal accomplishments
\nC. The need for leisure
\nD. Importance of family
\nE. All of these are correct.
Answer: All of these are correct.
Question: Managers can best address information misperceptions by:
Answer Options:
A. pointing out why the employee’s thinking is wrong.
\nB. encouraging employees to recognize their perceptions and assumptions.
\nC. issuing an explanatory note about a given situation.
\nD. telling employees what is true in all situations.
\nE. being as rational as possible in every situation.
Answer: B. encouraging employees to recognize their perceptions and assumptions.
Question: The MBTI can not be used to:
Answer Options:
A. predict job success.
\nB. predict turnover.
\nC. assess followership.
\nD. evaluate introversion.
\nE. estimate extraversion.
\nF. All of these are correct.
Answer: B. predict turnover.
Question: Which theory places its attention on the leaders who can create flexible organizations that are able to meet the relentless succession of challenges faced?
Answer Options:
A. Style approach
\nB. Adaptive leadership
\nC. Authentic leadership
\nD. Path-goal theory of leadership
Answer: B. Adaptive leadership
Question: Which of the following would a growth mindset manager be likely to do?
Answer Options:
A. Question an employee’s ability to take on new responsibilities
\nB. Not send employees to training to ‘avoid’ them
\nC. Only recognize how much an employee’s performance has improved since his or her last appraisal
\nD. When employees ask for help, criticize them for not having good skills
\nE. Praise an employee’s efforts to take on new tasks, even if he or she made some mistakes
Answer: E. Praise an employee’s efforts to take on new tasks, even if he or she made some mistakes
Question: A(n) _____ is a mental representation that contains what one knows about an event or thing.
Answer Options:
A. schema
\nB. cognition
\nC. stereotype
\nD. attribution
\nE. memory
Answer: A. schema
Question: A(n) _____ is a mental representation that contains what one knows about an event or thing.
Answer Options:
A. schema.
\nB. cognition.
\nC. stereotype.
\nD. attribution.
\nE. memory.
Answer: A. schema.
Question: All of the following are considered to be types of extrinsic rewards, except:
Answer Options:
A. A good boss.
\nB. Healthy work relationships.
\nC. Benefits.
\nD. Pay.
Answer: A good boss.
Question: By definition, employee engagement encompasses which of the following dimensions?
Answer Options:
A. Motivational
\nB. Emotional
\nC. Psychological
\nD. Rational
\nE. All of these are correct.
\nF. Motivational, emotional, and rational
Answer: Motivational, emotional, and rational
Question: Which of the following is not a contemporary leadership model?
Answer Options:
A. Servant leadership
\nB. Resilient leadership
\nC. Authentic leadership
\nD. Situational approach
Answer: D. Situational approach