Answer Options:
A. good boss.
\nB. healthy work relationships.
\nC. pay.
\nD. benefits.
\nE. None of these is correct.
Answer: B. healthy work relationships.
Question: Of the following reasons a nurse may quit their job, which is in the control of a health care manager?
Answer Options:
A. Get married
\nB. Experience poor teamwork
\nC. Have no on-the-job injuries
\nD. Move to another state
\nE. Join the military
\nF. All of these are correct.
Answer: B. Experience poor teamwork
Question: By definition, employee engagement encompasses which of the following dimensions?
Answer Options:
A. Motivational
\nB. Emotional
\nC. Psychological
\nD. Rational
\nE. All of these are correct.
\nF. Motivational, emotional, and rational
Answer: F. Motivational, emotional, and rational
Question: The Two Factor Theory was developed by:
Answer Options:
A. Herzberg
\nB. Taylor
\nC. Vroom
\nD. None of these is correct.
Answer: Herzberg
Question: Organizational behavior draws upon which of the following fields?
Answer Options:
A. Psychology, strategy, and communication
\nB. Industrial psychology, finance, and sociology
\nC. Anthropology, marketing, and communication
\nD. Sociology, cognitive psychology, and behavioral economics
\nE. Cognition, sociology, and industrial engineering
Answer: D. Sociology, cognitive psychology, and behavioral economics
Question: Which of the following is an important organizational behavior issue for health care managers?
Answer Options:
A. Professional autonomy of physicians
\nB. Declining reimbursement
\nC. Restricted competition among providers
\nD. Chronic diseases among an aging population
\nE. New medical technology
Answer: A. Professional autonomy of physicians
Question: True or False? Motivation and engagement at work relate only to what happens at work.
Answer Options:
True
\nFalse
Answer: False
Question: According to the text, managers can best contribute to organizational learning by:
Answer Options:
A. Sending employees to training programs.
\nB. Requiring employees to participate in continuous quality improvement.
\nC. Assigning employees to developmental jobs.
\nD. Leading discussions of new ideas and emerging trends.
\nE. Helping individuals and members change their perceptions and mental models.
Answer: E. Helping individuals and members change their perceptions and mental models.
Question: ______ guide the interpretation of information by selectively focusing attention and organizing our understanding.
Answer Options:
A. Frames
\nB. Decision aids
\nC. Expectancies
\nD. Assumptions
\nE. Meaning
Answer: A. Frames
Question: ______ guide the interpretation of information by selectively focusing attention and organizing our understanding.
Answer Options:
A. Decision aids
\nB. Assumptions
\nC. Meaning
\nD. Frames
\nE. Expectancies
Answer: Frames