Answer Options:
A. Expectancies
\nB. Perceptions
\nC. Heuristics
\nD. Cognitions
\nE. Not visible in the image.
Answer: C. Heuristics
Question: True or False? Extrinsic rewards are tangible, while intrinsic rewards are not.
Answer Options:
True
\nFalse
Answer: True
Question: True or False? Engaged employees are less productive, disloyal, and put forth little effort.
Answer Options:
True
\nFalse
Answer: False
Question: A wicked problem does not have which of the following features?
Answer Options:
A. No stopping rules
\nB. No test of a solution
\nC. An easy solution
\nD. Is a symptom of another problem
\nE. All of these are features of wicked problems.
\nF. None of these is a feature of wicked problems.
Answer: C. An easy solution
Question: MBTI stands for:
Answer Options:
A. More Better Team Initiative.
\nB. Mega Best Team Inventory.
\nC. Make Beliefs True Inventory.
\nD. Myers-Briggs Type Inventory
\nE. None of these is correct.
Answer: D. Myers-Briggs Type Inventory
Question: Organizational behavior draws upon which of the following fields?
Answer Options:
A. Industrial psychology, finance, and sociology
\nB. Anthropology, marketing, and communication
\nC. Sociocultural perspectives and industrial/behavioral economics
\nD. Cognition, sociology, and industrial engineering
\nE. Psychology, strategy, and communication
Answer: Sociology, cognitive psychology, and behavioral economics
Question: To ensure a positive patient experience, a manager should do which of the following?
Answer Options:
A. Understand all interactions between a patient and the organization
\nB. Understand and meet patient needs and expectations
\nC. Create a comfortable physical environment for receiving care
\nD. None of these is correct
\nE. All of these are correct
Answer: E. All of these are correct
Question: From which source is a decision most likely to be sought to help settle a major dispute in a third-party intervention?
Answer Options:
A library
\nThe Internet
\nA doctor
\nAn arbitrator
Answer: An arbitrator
Question: Organizational schema are valuable to managers because they help to:
Answer Options:
A. compare and classify people, roles, and events.
\nB. provide accurate representation of successful organizational behavior.
\nC. simplify information processing about people and things.
\nD. create shared understanding to support coordinated action.
\nE. determine the causes of employee performance.
Answer: create shared understanding to support coordinated action.
Question: True or False? The future U.S. workforce is changing as a result of demographic shifts and the aging of the population, as well as becoming more ethnically and racially diverse.
Answer Options:
True
\nFalse
Answer: True
Question: Which of the following is not a type of leader/follower that is needed to produce an interdependent leadership system?
Answer Options:
A. Network
\nB. Transformational
\nC. Strategic
\nD. Operational
Answer: Network
Question: From the leadership styles for health care, which one focuses on the leader setting high performance standards for his or her followers?
Answer Options:
A. Pacesetting style
\nB. Coercive style
\nC. Participative style
\nD. Coaching style
Answer: A. Pacesetting style
Question: Organizational schemes are valuable to managers because they help to:
Answer Options:
A. simplify information processing about people and things
\nB. create shared understanding to support coordinated action
\nC. structure organization around distinct successful organizational behavior
\nD. determine the causes of employee performance
\nE. compare and classify people, roles, and events
Answer: B. create shared understanding to support coordinated action
Question: According to the text, managers can best contribute to organizational learning by:
Answer Options:
A. assigning employees to developmental jobs.
\nB. sending employees to training programs.
\nC. helping individuals and members change their perceptions and mental models.
\nD. leading discussions of new ideas and emerging trends.
\nE. requiring employees to participate in continuous quality improvement.
Answer: helping individuals and members change their perceptions and mental models.