Answer Options:
A. The person’s background, education, and training
\nB. Peer pressure from the work group
\nC. The rewards provide by the organization
\nD. How the manager treats the person
\nE. How the person sees and thinks about the situation
Answer: E. How the person sees and thinks about the situation
Question: Which of the following is true about tame and wicked problems?
Answer Options:
A. An example of a tame problem would be getting doctors to embrace teamwork, while getting nurses to embrace teamwork would be a wicked problem.
\nB. Tame problems are easily defined, while wicked problems are difficult to define and hard to resolve.
\nC. Tame problems are solved in a minute, while wicked problems are nasty and take far longer.
\nD. Tame problems exist wherever health care managers are found, while wicked problems are rarely seen in real life.
\nE. None of these is correct.
Answer: B. Tame problems are easily defined, while wicked problems are difficult to define and hard to resolve.
Question: Which of the following would a growth mindset manager be likely to do?
Answer Options:
A. Question an employee’s ability to take on new responsibilities.
\nB. Not send employees to training to ‘avoid’ them.
\nC. Only recognize how much an employee’s performance has improved since his or her last appraisal.
\nD. When employees ask for help, criticize them for not having good skills.
\nE. Praise an employee’s efforts to take on new tasks, even if he or she made some mistakes.
Answer: E. Praise an employee’s efforts to take on new tasks, even if he or she made some mistakes.
Question: What is the role of the manager in the strategic planning process?
Answer Options:
A. To monitor his or her area of expertise in terms of market developments
\nB. To provide input to the planning department and senior management on an ongoing basis
\nC. To monitor and control targeted strategies over time
\nD. To communicate strategies and rationales to staff
\nE. All of these are correct.
Answer: E. All of these are correct.
Question: Managers can best address information misperceptions by:
Answer Options:
A. pointing out why the employee’s thinking is wrong.
\nB. encouraging employees to recognize their perceptions and assumptions.
\nC. issuing an explanatory note about a given situation.
\nD. telling employees what is true in all situations.
\nE. being as rational as possible in every situation.
Answer: B. encouraging employees to recognize their perceptions and assumptions.
Question: Achieving high reliability requires which of the following?
Answer Options:
A. Reducing errors to 3.4 per million opportunities
\nB. Reducing waste
\nC. Following the Plan, Do, Check, Act cycle
\nD. Mindfulness
Answer: D. Mindfulness
Question: Which of the following has the greatest impact on how a person understands and acts in an organization?
Answer Options:
A. The person’s perception of the situation
\nB. The person’s time in the workplace
\nC. How the manager treats the person
\nD. The rewards provided by the organization
\nE. None of the above
\n
\nCorrect Answer
\nThe person’s perception of the situation
Answer: The person’s perception of the situation
Question: Extrinsic rewards include things like promotions, flexible scheduling, and a nurturing organizational culture.
Answer Options:
True
\nFalse
Answer: True
Question: Which of the following schemas could a manager use to shape collective understanding among employees?
Answer Options:
A. Role schema
\nB. Interpretive schema
\nC. Collective schema
\nD. Person schema
\nE. Event schema
Answer: B. Interpretive schema
Question: In attribution theory, which of the following would be an example of a situational cause of employee performance?
Answer Options:
A. Hard work
\nB. Strong quantitative skills
\nC. Good attitude
\nD. Worker luck
\nE. Employee effort
Answer: Worker luck
Question: Which of the following competencies is more leadership oriented than management oriented?
Answer Options:
A. Staffing personnel
\nB. Networking
\nC. Overseeing adherence to regulations
\nD. Supervising the service provided
Answer: B. Networking
Question: Which of the following statements is not true about the “Great Man” theory?
Answer Options:
A. Behavior is an important component in determining what makes a good leader.
\nB. It discusses anyone who does not have specific traits from aspiring to a leadership position.
\nC. It supports the notion that a good leader has charisma.
\nD. The traits necessary for effective leaders are inherent in the person.
Answer: Behavior is an important component in determining what makes a good leader.
Question: True or False? The best motivation strategies will result in revitalizing employees.
Answer Options:
True
\nFalse
Answer: True
Question: Work behaviors can be studied at which three levels in an organization?
Answer Options:
A. Managerial, administrative, and bureaucratic
\nB. Group, organizational, and individual
\nC. Behavioral, cognitive, and emotional
\nD. Department, division, and organization
\nE. Worker, supervisor, and manager
Answer: B. Group, organizational, and individual
Question: Which of the following statements is not correct regarding leadership in today’s health care industry?
Answer Options:
A. Different sectors in health care have professional associations that will support many aspects of a particular career path.
\nB. Leaders cannot be taught skills and behaviors.
\nC. Leaders should continually be updated to the current environment through multiple sources of information.
\nD. Many clinicians do not have the management training that would help them in their new roles.
Answer: B. Leaders cannot be taught skills and behaviors.