Answer Options:
True
False
Answer: False
Question: What percentage of customer service problems are linked to managerial issues?
Answer Options:
95%
90%
80%
85%
Answer: 85%
Question: A leader is a manager who has the ability to motivate with few tricks or gimmicks.
Answer Options:
False
True
Answer: True
Question: The key components of the management function are:
Answer Options:
planning, suggesting, improvising, and reevaluating
planning, organizing, implementing, and controlling
planning, goal setting, implementing, and controlling
planning, coordinating, controlling, and managing
goal setting, creating a mission statement, implementing, and controlling
Answer: planning, organizing, implementing, and controlling
Question: It is much cheaper for a building owner to find a new tenant than to keep the same tenant.
Answer Options:
True
False
Answer: False
Question: Planning can eliminate all workplace disputes because all staff members know what they are responsible for doing.
Answer Options:
True
False
Answer: False
Question: OMOM refers to involving as many people as possible in the planning process.
Answer Options:
True
False
Answer: True
Question: It costs money to terminate an employee.
Answer Options:
False
True
Answer: True
Question: According to Herzberg, a manager can reduce dissatisfaction by improving hygiene factors such as
Answer Options:
Providing more meaningful work
Adding responsibilities
Providing job feedback
Providing greater autonomy
These responses are all motivators that need to be increased.
Answer: These responses are all motivators that need to be increased.
Question: Scientific management can help
Answer Options:
Decrease unit cost.
All of these responses are correct.
Reduce employee fatigue and injuries.
Eventually increase wages through incentive profits
Increase physical output.
Answer: All of these responses are correct.
Question: It costs money to terminate an employee.
Answer Options:
True
False
Answer: True
Question: A large company needs only around 2% to 3% of growth space to accommodate most future growth needs.
Answer Options:
True
False
Answer: True
Question: Planning can eliminate all workplace disputes because all staff members know what they are responsible for doing.
Answer Options:
True
False
Answer: False
Question: At most, how long are most facilities built to last?
Answer Options:
45 years
40 years
50 years
30 years
Answer: 50 years
Question: Short-term plans are focused on events that can be accomplished within six months.
Answer Options:
True
False
Answer: False
Question: Reasons for losing an employee can include all of the following EXCEPT:
Answer Options:
retirement
poor supervision
too many advancement opportunities
company/culture clash
Answer: too many advancement opportunities