Question: True or False? If an act is legal, it has to be ethical.
Answer Options:
True or False?
Answer: False
Question: Crew resource management is:
Answer Options:
A. The entertainment industry’s approach to backstage workers
B. The hotel industry’s model for getting housekeepers trained
C. The application of airline industry training to the hospital
D. The retail industry’s answer to staffing problems
E. An unproven model of teamwork
Answer: C. The application of airline industry training to the hospital
Question: Which of the following are obligations of a managed care organization to its patients?
Answer Options:
A. Fiduciary duty
B. Using competent providers
C. Providing appropriate care
D. Balancing cost-containment with good quality care
E. All of these are correct
Answer: E. All of these are correct
Question: Rights of patients include the following:
Answer Options:
A. Confidentiality
B. Right to refuse care
C. Self-determination
D. Emergency treatment in a facility covered by EMTALA
E. All of these are correct
Answer: E. All of these are correct
Question: A wrong against society as a whole, even if a particular individual is harmed, is considered a violation of which type of law?
Answer Options:
A. Civil
B. Criminal
C. Administrative
D. All of these are correct
E. None of these are correct
Answer: B. Criminal
Question: True or False? An implied contract must be in writing.
Answer Options:
True or False?
Answer: False
Question: Which of the following is NOT correct about Cross-Functional Teams (CFTs)?
Answer Options:
A. They are not common in health care organizations.
B. They address specific organizational needs.
C. They include clinicians.
D. All of these are correct.
E. None of these are correct.
Answer: A. They are not common in health care organizations.
Question: Major federal law affecting human resources primarily addresses:
Answer Options:
A. Protections for applicants and rights of employees
B. Safety of the workplace
C. Accommodations for people with disabilities
D. All of these are correct
Answer: D. All of these are correct
Question: Intentional torts include:
Answer Options:
A. Assault
B. Assault and battery
C. False imprisonment
D. Invasion of privacy
E. Defamation of character
E. All of these are correct
Answer: E. All of these are correct
Question: Nonmaleficence is a concept that states that you should:
Answer Options:
A. Do the best you can
B. Provide fairness to all
C. Ensure that staff is properly trained
D. Do no harm
Answer: D. Do no harm
Question: Which of the following is not a required part of the definition of “informed consent”?
Answer Options:
A. Having the patient/surrogate read and sign a document
B. Making sure that the patient/surrogate is mentally competent to decide
C. Ensuring the patient/surrogate understands what is being asked
D. Using a surrogate decision-maker only when legally allowed
E. None of these are correct
Answer: A. Having the patient/surrogate read and sign a document
Question: MBTI stands for:
Answer Options:
A. More Better Team Initiative
B. Moods Turns Inventory
C. Meghan Brad Trainor Initiative
D. Myers-Briggs Type Indicator
E. None of these are correct.
Answer: D. Myers-Briggs Type Indicator
Question: Which of the following is NOT a characteristic of not-for-profit healthcare organizations?
Answer Options:
A. Staff engagement
B. Staff education and development
C. Employee empowerment in decision-making
D. Highest levels of compensation for staff
E. All of these are best practices
Answer: D. Highest levels of compensation for staff
Question: A team is:
Answer Options:
A. A sports franchise
B. A short-term group pulled together to address a specific agenda that disbands after a report is issued
C. A group of people working together to achieve a common goal
D. A long-term entity with revolving members, elected for three-year terms, staffed by a full-time employee
E. None of these are correct
Answer: C. A group of people working together to achieve a common goal
Question: A 360-degree performance appraisal is helpful because it:
Answer Options:
A. Includes the perceptions of others in addition to an employee’s manager
B. Occurs at several points during the yearly assessment period
C. Uses evaluation criteria that are different from those in the traditional performance appraisal
D. All of these are correct
Answer: A. Includes the perceptions of others in addition to an employee’s manager
Question: Participation in the VHA Medical Team Training program was NOT associated with:
Answer Options:
A. Higher patient satisfaction
B. Increased productivity
C. A higher surgical mortality rate
D. Greater costs of health care delivery
E. None of these are correct
Answer: C. A higher surgical mortality rate