Question: True or False? Engaging in an improper act that is unintentional and inconsistent with standard practices is malice.
Answer Options:
True or False?
Answer: False
Question: The FOCUS-PDCA stands for Plan-Do-Check-Act and is part of a:
Answer Options:
True
False
Answer: True
Question: A(n) __________ is a mental representation that contains what one knows about an event or thing.
Answer: schema
Question: True or False? The Sherman Anti Trust Act prohibits mergers and acquisitions that lessen competition.
Answer Options:
True or False?
Answer: True
Question: A physician who believes a medical error occurred due to __________ may be making a fundamental attribution error.
Answer: nurse negligence
Question: During the early 1980s, the Hospital Corporation of American (HCA) created the most commonly used quality improvement framework in the health care industry; it is called the:
Answer Options:
A. Process Life Cycle
B. Juran Trilogy
C. SPAC Model
D. PDCA Model
E. FOCUS-PDCA Model
Answer: E. FOCUS-PDCA Model
Question: Examples of health care fraud and abuse include:
Answer Options:
A. Claims do not meet medical necessity
B. Duplicate billing
C. Upcoding of services
D. Kickbacks for referrals
E. All of these are correct
Answer: E. All of these are correct
Question: Which of the following is an important organizational behavior issue for health care managers?
Answer: Professional autonomy of physicians
Question: __________ are mental shortcuts in judgment and decision making.
Answer: Heuristics
Question: Managers can best address information misperceptions by:
Answer: encouraging employees to recognize their perceptions and assumptions.
Question: Carla is preparing to do a new employee’s initial 6-month evaluation. In reviewing the employee’s progress, Carla recalls a recent incident where the employee’s coding error created serious billing problems for the office and the patient. Forgetting that more-experienced employees frequently sought help from the new worker, Carla downgrades the employee’s appraisal rating. Which of the following terms best describes Carla’s thinking error?
Answer: Availability heuristic
Question: Which of the following would a growth mindset leader be most likely to do?
Answer: Praise an employee’s efforts to take on new tasks, even if he or she made some mistakes
Question: The identification phase of problem solving involves which of the following?
Answer: Identifying causes of problems and generating solutions
Question: Which aspect of quality does CQI focus on to improve quality?
Answer Options:
A. Outcome
B. Structure
C. Process
Answer: C. Process
Question: Violations of the Emergency Medical Treatment and Active Labor Act (EMTALA) include all of the following, except:
Answer Options:
A. Dumping a patient on another hospital because they are very sick
B. Diverting a patient to another hospital because they are unable to pay for services
C. Completing a Medical Screening exam and stabilizing the patient
D. Refusing to treat a patient because their benefits are better at a different hospital
E. None of these are correct
Answer: C. Completing a Medical Screening exam and stabilizing the patient