Answer Options:
a. Are workers who are employed in industries that do not provide health insurance
b. Do not have access to routine health care
c. Are American citizens
d. All of these are correct.
Answer: d. All of these are correct.
Question: __________ are abstractions of reality that explain how things work.
Answer: Mental models
Question: “Failure to provide a service whose benefit is greater than its risk” is the definition of which of the following terms?
Answer Options:
A. Underuse
B. Overuse
C. Misuse
D. Abuse
Answer: A. Underuse
Question: The qui tam provision offers individuals:
Answer Options:
A. Protection for coming forward against their organization or employer
B. Monetary incentives
C. Shelter from prosecution in many instances
D. All of these are correct
E. None of these are correct
Answer: D. All of these are correct
Question: Wearables like Fitbit, that connect patients with other patients, are an example of what type of health information technology?
Answer Options:
a. Consumer-to-Consumer
b. Business-to-Business
c. Business-to-Consumer
d. Consumer-to-Business
Answer: c. Business-to-Consumer
Question: Work Behaviors can be studied at which three levels in an organization?
Answer: Group, organizational, and individual.
Question: True or False? Provider choice is unlimited under all types of health insurance plans.
Answer Options:
True
False
Answer: False
Question: What is the role of the manager in the strategic planning process?
Answer Options:
to monitor his or her area of expertise in terms of market developments
to provide input to the planning department and senior management on an ongoing basis
to monitor and control targeted strategies over time
to communicate strategies and translate staff
Answer: All the options are correct.
Question: Power of Consumers and Payers and Innovations in Technology are two of the five forces in the Five Forces model.
Answer Options:
True
False
Answer: True
Question: A 360-degree performance appraisal is helpful because it:
Answer Options:
A. Includes the perceptions of others in addition to an employee’s manager
B. Occurs at several points during the yearly assessment period
C. Uses evaluation criteria that are different from those in the traditional performance appraisal
D. All of these are correct
Answer: A. Includes the perceptions of others in addition to an employee’s manager
Question: What is NOT true about Implicit Bias?
Answer Options:
a. Is a normal part of cognitive function
b. Is often measured using a self-reported questionnaire, “Do you like people with green eyes?”
c. Is unconscious
d. Can be harmful to health
Answer: b. Is often measured using a self-reported questionnaire, “Do you like people with green eyes?”
Question: True or False? The Office of the National Coordinator for Health Information Technology has defined electronic medical records as a digital version of the paper records.
Answer Options:
True or False?
Answer: True
Question: Which concept is not included in Donabedian’s quality definition?
Answer Options:
a. Structure
b. Effectiveness
c. Process
d. Outcomes
Answer: b. Effectiveness
Question: The team tests the proposed solution, documents the amount time their solution has saved, and makes sure the solution is sustainable. This is an example of which part of the DMAIC process?
Answer Options:
a. Define
b. Measure
c. Analyze
d. Improve
e. Control
Answer: e. Control
Question: During the early 1980s, the Hospital Corporation of American (HCA) created the most commonly used quality improvement framework in the health care industry; it is called the:
Answer Options:
A. Process Life Cycle
B. Juran Trilogy
C. SPAC Model
D. PDCA Model
E. FOCUS-PDCA Model
Answer: E. FOCUS-PDCA Model
Question: True or False? Private health insurance accounted for slightly more than half of all expenditures for health care in 2016.
Answer Options:
True
False
Answer: False
Question: What are some of the ways in which health care organizations protect the rights of their patients?
Answer Options:
A. Utilization review processes
B. Institutional review boards
C. Patient advocacy or ombudsman offices
D. Institutional ethics committees
E. All of these are correct
Answer: E. All of these are correct
Question: Organizational schema are valuable to managers because they help to:
Answer: create shared understanding to support coordinated action.
Question: Medicaid programs are not uniform across the states.
Answer Options:
True
False
Answer: True
Question: Which Organization? “To provide improved health care decisions and services directed by the patients, caregivers, and the community by providing integral, evidence-based research in health diseases and issues.”
Answer Options:
a. National Institutes of Health
b. Patient-Centered Outcomes Research Institute
c. Agency for Healthcare Research and Quality’s
d. Centers for Medicare and Medicaid Services
Answer: b. Patient-Centered Outcomes Research Institute
Question: Deep reading
Answer Options:
only takes place in conjunction with deep writing.
requires interpreting text and making predictions.
does not involve interpreting graphs, figures, or diagrams.
is the opposite of critical reading.
Answer: requires interpreting text and making predictions.
Question: Which of the following is one of the needs in Maslow’s need-based theory of motivation?
Answer: Safety and physiological
Question: Violations of the Emergency Medical Treatment and Active Labor Act (EMTALA) include all of the following, except:
Answer Options:
A. Dumping a patient on another hospital because they are very sick
B. Diverting a patient to another hospital because they are unable to pay for services
C. Completing a Medical Screening exam and stabilizing the patient
D. Refusing to treat a patient because their benefits are better at a different hospital
E. None of these are correct
Answer: C. Completing a Medical Screening exam and stabilizing the patient