Question: Storming includes competition among group members and is an inappropriate part of the group process.
Answer Choices:
True
False
Answer: False
Question: Conflict is a symptom of a dysfunctional team.
Answer Choices:
True
False
Answer: False
Question: Early leadership research focused on inherited characteristics or traits of leaders.
Answer Choices:
True
False
Answer: True
Question: Telehealth is not used for psychiatry services.
Answer Choices:
True
False
Answer: False
Question: Where should the camera be placed in the exam room?
Answer Choices:
In an area where the patient and provider can make eye contact
On the monitor
Near the door
Answer: In an area where the patient and provider can make eye contact
Question: Which of the following is NOT one of the steps involved in managerial planning?
Answer Choices:
Examine the company’s internal and external environments.
Determine which goals to pursue.
Choose strategies, tactics, and operational plans to achieve goals.
Measure performance at the strategic, tactical, and operational level.
Answer: Measure performance at the strategic, tactical, and operational level.
Question: All of the following are examples of formal groups EXCEPT for a
Answer Choices:
command group
friendship group
project group
committee
Answer: friendship group
Question: John is the manager of a medical-surgical unit in a busy academic medical center. John has been a manager for five years and his leadership style has evolved with time. He has found that he has to use a different type of leadership in different circumstances. For example, he has noticed that new graduates who come to his unit need more direction than do those who have been in the unit for many years. John adjusts his leadership style to the situation. Which type of leadership best describes John?
Answer Choices:
Permissive
Transformational
Democratic
Situational
Answer: Situational
Question: Which of the following is not a ratio to consider when using and interpreting ratios?
Answer Choices:
Ensuring reliability of data
With benchmarking, it is not necessary to make sure the same formula is used.
No one ratio is necessarily better than any other ratio.
A ratio can best be interpreted relative to a benchmark.
Answer: With benchmarking, it is not necessary to make sure the same formula is used.
Question: In reflecting on the complementary nature of managing and leading, John Kotter suggested that leadership is about coping with ________ while managing is about coping with ________.
Answer Choices:
change; complexity
complexity; change
Answer: change; complexity
Question: Dual-career marriages, stress management, and employee outplacement are ________.
Answer Choices:
examples of an employee’s assets and liabilities
employee compensation and career development strategies
career challenges that can be addressed with different programs
provisions included in a collective bargaining agreement
Answer: career challenges that can be addressed with different programs
Question: The integrated ethical problem solving model is used when the ethical problem has been solved by the ethics committee prior to decision-making.
Answer Choices:
True
False
Answer: False