Question: _______ is the economic or productive potential of employee knowledge, experience, and actions.
Answer Options:
Answer: c) Human capital
Question: What body of law requires organizations to provide employees with nonhazardous working conditions?
Answer Options:
Answer: d) OSHA
Question: An effective source of external recruiting is employee referrals.
Answer Options:
Answer: a) True
Question: Job ______ is the process of increasing the number of tasks in a job to increase variety and motivation.
Answer Options:
Answer: e) enlargement
Question: A ______ is a choice made from among available alternatives.
Answer Options:
Answer: d) Decision
Question: According to Herzberg, which of the following is an example of a motivating factor?
Answer Options:
Answer: c) the work itself
Question: Organizational culture appears in four layers: clan, adhocracy, market, and hierarchy.
Answer Options:
Answer: b) False
Question: Sexual harassment that doesn’t risk economic harm but causes an offensive or intimidating work environment is called hostile environment.
Answer Options:
Answer: a) True
Question: Phones R Us, a global phone company, frequently needs to respond quickly to fast-changing consumer tastes with its smartphones. Therefore, Phones R Us has fewer rules and procedures than most organizations, and networks of employees are encouraged to cooperate and respond quickly to unexpected tasks and changes in technology. Phones R Us is utilizing a(n) ________ structure.
Answer Options:
Answer: b) organic
Question: Most vacant job positions in organizations are filled through __________.
Answer Options:
Answer: a) Internal recruitment
Question: The model of decision making that explains how managers should make decisions, assuming managers will make logical decisions that will be the optimum in furthering the organization’s best interests, is known as the _________. For example, a manager who uses this model may be personally opposed to outsourcing jobs overseas, but she nonetheless decides to outsource customer-service operations to India because doing so is in the company’s best interests.
Answer Options:
Answer: a) rational decision-making model
Question: After struggling with the accounting training, Aaron is unsure whether he can complete the end-of-year financial reporting with no errors in the time allotted. In this case, Aaron is low on the _______ element of expectancy theory.
Answer Options:
Answer: a) expectancy
Question: __________ is the set of psychological processes that arouse and direct goal-directed behavior.
Answer Options:
Answer: a) Motivation
Question: The Americans with Disabilities Act requires employers to:
Answer Options:
Answer: a) give applicants with physical or mental disabilities the same consideration for employment as people without disabilities.
Question: Because she beat her goal this year by nearly 40 percent, Jane has been telling everyone in the sales department of her incredible skill as a salesperson. But last year when she didn’t even reach her goal, she said her failure was due to the poor economy. Jane provides an example of __________.
Answer Options:
Answer: c) self-serving bias
Question: All are steps to the strategic human resource management process EXCEPT:
Answer Options:
Answer: c) Establish the grand strategy
Question: The ________ enforces procedures whereby employees may vote to have a union and for collective bargaining.
Answer Options:
Answer: c) NLRB
Question: A job description describes the minimum qualifications a person must have to perform the job successfully.
Answer Options:
Answer: b) False