Question: Characteristics of the Adult ego state include logical, rational, and analytical behavior.
True
False
Answer: True
Question: The duty of the healthcare leader is to merge the complexity of leading people and the difficulty of managing resources into a culture that serves communities by maintaining and improving the health of individuals in those communities.
Answer Choices:
True
False
Answer: True
Question: One way to reflect another person’s message so that they know you are understanding what is being communicated is to paraphrase:
True
False
Answer: True
Question: Which of the following are among the “Building Blocks of Success” (Select all that apply):
Answer Choices:
Learn to overcome procrastination
Use games and power plays
Know your rights
Becoming an effective decision-maker
Answer: Learn to overcome procrastination
Know your rights
Becoming an effective decision-maker
Question: The following are examples of Body Language (i.e., non-verbal communication) (Select all that apply):
Answer Choices:
Gestures or body movements
Eye contact
Facial expressions
Posture
Answer: Gestures or body movements
Eye contact
Facial expressions
Posture
Question: “How would you summarize _______?” is an example of what type of question:
Answer Choices:
Comparison question
Knowledge question
Evaluation question
Comprehension question
Answer: Comprehension question
Question: “Can you describe the circumstances leading up to ________?” is an example of what type of question:
Comparison question
Knowledge question
Analytical question
Synthesis question
Answer: Synthesis question
Question: Conflict in the workplace (select all that apply):
Answer Choices:
Can be detrimental and should be avoided
Means you should consider another job or company
Usually results in HR and/or disciplinary measures
Is inevitable and can be beneficial
Answer: Is inevitable and can be beneficial
Goal Setting Part 2
Question: Which of the following is an example of a result you might not include in your SEARCH Model?
Answer Choices:
Strong work ethic
4.0 final semester grade
Exceeded annual sales goal by 20%
Promoted twice in six months
Answer: 4.0 final semester grade
Question: It is important for people to establish rapport and trust with others because (Select all that apply):
Answer Choices:
People communicate more readily in the workplace if they have the same job or position
People who like one another tend to trust one another
People communicate more readily with people they like
People communicate more readily with people they trust
Answer: People who like one another tend to trust one another
People communicate more readily with people they like
People communicate more readily with people they trust
Question: When formulating goals and plans, you should focus on the short term.
Answer Choices:
True
False
Answer: False
Question: Which of the following is true regarding time wasters: (Select the best answer)
It is acceptable to say “no” to other people’s priorities
All of the above
Phone calls and texts are examples
Your own behavior can create them
Answer: All of the above
Question: One way to reflect another person’s message so that they know you are understanding what is being communicated is to paraphrase:
Answer Choices:
True
False
Answer: True
Question: The most central role to master and exhibit for leaders is ________.
Answer Choices:
Mentor
Supervisor
Coach
Trainer
Answer: Coach
Question: Conflict in the workplace (select all that apply):
Can be detrimental and should be avoided
Means you should consider another job or company
Usually result in HR and/or disciplinary measures
Is inevitable and can be beneficial
Answer: Is inevitable and can be beneficial
Question: Maslow’s Hierarchy of Needs was developed by psychologist Abraham Maslow, who theorized that human behavioral motivation is based upon the necessity to satisfy five categories of human needs.
True
False
Answer: True
Question: The most central role to master and exhibit for leaders is _______.
Answer Choices:
Supervisor
Coach
Trainer
Answer: Coach
Question: Which DISC style sticks to the facts and tends to keep to themselves?
Answer Choices:
S
C
I
D
Answer: C
Question: Which of the following are potential roots of conflict in the workplace? (Select all that apply)
Differing behaviors & job functions
Differing home towns
Differing goals & objectives
Differing values and backgrounds
Answer: Differing behaviors & job functions
Differing goals & objectives
Differing values and backgrounds
Question: Characteristics of the Adult ego state include logical, rational and analytical behavior:
Answer Choices:
True
False
Answer: True
Question: Telling personal stories during your presentation builds rapport.
Answer Choices:
True
False
Answer: True
Question: Intangible goals in your life might include: (Select the best answer)
Answer Choices:
Personal awareness or enrichment
Financial independence
Completing a project
Acquiring a new skill
Answer: Personal awareness or enrichment
Question: What is one area that is not part of your Life Line Inventory?
Answer Choices:
Mentoring
Career
Social/Community
Spiritual
Answer: Mentoring