Question: The Americans with Disabilities Act requires employers to ______.

Answer Options:

give applicants with physical or mental disabilities the same consideration for employment as people without disabilities.
hire all qualified persons with disabilities.
hire all qualified persons with disabilities who apply.
all of the answers are correct

Answer: give applicants with physical or mental disabilities the same consideration for employment as people without disabilities.

 

Question: Because she beat her goal this year by nearly 40 percent, Jane has been telling everyone in the sales department of her incredible skill as a salesperson. But last year when she didn’t even reach her goal, she said her failure was due to the poor economy. Jane provides an example of ______.

Answer Options:

fundamental attribution bias
a self-fulfilling prophecy
self-serving bias
selective perception error.
the halo effect.

Answer: self-serving bias

 

Question: All are steps to the strategic human resource management process EXCEPT:

Answer Options:

Orient, train, and develop
Perform a job analysis
Establish the grand strategy
Formulate the strategic plans

Answer: Establish the grand strategy

 

Question: The ______ enforces procedures whereby employees may vote to have a union and for collective bargaining.

Answer Options:

Fair Labor Standards Act
EEOC
NLRB
OSHA

Answer: NLRB

 

Question: A job description describes the minimum qualifications a person must have to perform the job successfully.

Answer Options:

True
False

Answer: False

 

Question: How are values different from attitudes?

Answer Options:

Values are a learned predisposition toward an object.
Values are consistent over time.
Values have three components.
Values are directed toward specific objects.
Values directly influence our behavior.

Answer: Values are consistent over time.

 

Question: Which of Edgar Schein’s common elements unifies employees and gives everyone an understanding of the organization’s reason for being?

Answer Options:

hierarchy of authority
coordinated effort
division of labor
span of control
common purpose

Answer: common purpose

 

Question: Bill is the new CEO at World’s Fair, a nationwide store that specializes in unique items from around the world. At his first managers meeting, he told them he likes to think of his management style as practical, efficient, logical, and systematic. Which style of decision maker is Bill?

Answer Options:

conceptual style
directive style
value style
behavioral style

Answer: directive style

 

Question: Olivia, the owner of The Town Gazette, a small city newspaper, started her business two years ago, believing that there was still enough demand for her product. However, because people are busy and because so much news is now available online, she has seen the demand for her paper drop steadily. Olivia made a decision to change the original direction of the company and focus more on an internet news service. Olivia is relying on ______ by demonstrating that managers need to think and act as if their company is an unfinished prototype, and by seeing her business as outsiders do.

Answer Options:

intuition
the knee-jerk reaction theory
evidence-based decision making
a knowledge dilemma
a decision tree

Answer: evidence-based decision making

 

Question: Doreen, a project manager, has been given a limited amount of money to run the new marketing project. The new product marketing campaign needs to be finished and ready to roll out in less than two weeks. Doreen is feeling very limited by these constraints and is not sure that it will produce her team’s best work. Her supervisor and career mentor, tells Doreen that she is ______.

Answer Options:

feeling the effects of the intuition model
using rational decision making
experiencing satisficing
affected by bounded rationality.

Answer: affected by bounded rationality.

 

Question: At his review last year, Lucas was promised a 20 percent raise if he met his production goals. Raises were included in today’s paychecks, and although Lucas has met all of his goals, he received only a cost-of-living raise. In the future, Lucas’s ______ will probably be ______.

Answer Options:

expectancy; high
valence; low
expectancy; low
instrumentality; high
instrumentality; low

Answer: instrumentality; low

 

Question: Siddon, owner of Jacuzzi Warehouse, said, “We have to focus on our customers and how we can beat the competition, so we have to be flexible.” He encourages his R&D department to develop innovative products and focuses on being quick to respond to market changes. Jacuzzi Warehouse has a(n) _______.

Answer Options:

focused approach
adhocracy culture
clan culture
market culture
goal-driven agenda

Answer: adhocracy culture

 

Question: ______ is the economic or productive potential of employee knowledge, experience, and actions.

Answer Options:

Human resource management
Knowledge worker
Human capital
Social capital

Answer: Human capital

 

Question: What body of law requires organizations to provide employees with nonhazardous working conditions?

Answer Options:

COBRA
ADA
ADEA
OSHA

Answer: OSHA

 

Question: An effective source of external recruiting is employee referrals.

Answer Options:

True
False

Answer: True

 

Question: Job _______ is the process of increasing the number of tasks in a job to increase variety and motivation.

Answer Options:

design
development
enrichment
rotation
enlargement

Answer: enlargement

 

Question: A _______ is a choice made from among available alternatives.

Answer Options:

Value Statement
Plan
Goal
Decision

Answer: Decision

 

Question: According to Herzberg, which of the following is an example of a motivating factor?

Answer Options:

supervision
working conditions
the work itself
pay
company policy

Answer: the work itself