Question: Organizational culture appears in four layers: clan, adhocracy, market, and hierarchy.
Answer Options:
Answer: False
Question: Sexual harassment that doesn’t risk economic harm but causes an offensive or intimidating work environment is called hostile environment.
Answer Options:
Answer: True
Question: Phones R Us, a global phone company, frequently needs to respond quickly to fast-changing consumer tastes with its smartphones. Therefore, Phones R Us has fewer rules and procedures than most organizations, and networks of employees are encouraged to cooperate and respond quickly to unexpected tasks and changes in technology. Phones R Us is utilizing a(n) _______ structure.
Answer Options:
Answer: organic
Question: Most vacant job positions in organizations are filled through _______.
Answer Options:
Answer: Internal recruitment
Question: The model of decision making that explains how managers should make decisions, assuming managers will make logical decisions that will be the optimum in furthering the organization’s best interests, is known as the _______. For example, a manager who uses this model may be personally opposed to outsourcing jobs overseas, but she nonetheless decides to outsource customer-service operations to India because doing so is in the company’s best interests.
Answer Options:
Answer: rational decision-making model
Question: After struggling with the accounting training, Aaron is unsure whether he can complete the end-of-year financial reporting with no errors in the time allotted. In this case, Aaron is low on the _______ element of expectancy theory.
Answer Options:
Answer: expectancy
Question: _______ is the set of psychological processes that arouse and direct goal-directed behavior.
Answer Options:
Answer: Motivation
Question: The Americans with Disabilities Act requires employers to:
Answer Options:
Answer: give applicants with physical or mental disabilities the same consideration for employment as people without disabilities.
Question: Because she beat her goal this year by nearly 40 percent, Jane has been telling everyone in the sales department of her incredible skill as a salesperson. But last year when she didn’t even reach her goal, she said her failure was due to the poor economy. Jane provides an example of _______.
Answer Options:
Answer: self-serving bias
Question: All are steps to the strategic human resource management process EXCEPT:
Answer Options:
Answer: Establish the grand strategy
Question: The _______ enforces procedures whereby employees may vote to have a union and for collective bargaining.
Answer Options:
Answer: NLRB
Question: A job description describes the minimum qualifications a person must have to perform the job successfully.
Answer Options:
Answer: False
Question: How are values different from attitudes?
Answer Options:
Answer: Values are consistent over time.
Question: Which of Edgar Schein’s common elements unifies employees and gives everyone an understanding of the organization’s reason for being?
Answer Options:
Answer: common purpose
Question: Bill is the new CEO at World’s Fair, a nationwide store that specializes in unique items from around the world. At his first managers meeting, he told them he likes to think of his management style as practical, efficient, logical, and systematic. Which style of decision maker is Bill?
Answer Options:
Answer: directive style
Question: Olivia, the owner of The Town Gazette, a small city newspaper, started her business two years ago, believing that there was still enough demand for her product. However, because people are busy and because so much news is now available online, she has seen the demand for her paper drop steadily. Olivia made a decision to change the original direction of the company and focus more on an internet news service. Olivia is relying on _______ by demonstrating that managers need to think and act as if their company is an unfinished prototype, and by seeing her business as outsiders do.
Answer Options:
Answer: evidence-based decision making
Question: Doreen, a project manager, has been given a limited amount of money to run the new information system project that will introduce the team’s beta test package, ready to roll out in less than two weeks. Doreen is feeling very limited by these constraints and is not sure that it will produce her team’s best work. Her supervisor and career mentor, tells Doreen that she is _______.
Answer Options:
Answer: affected by bounded rationality
Question: At his review last year, Lucas was promised a 20 percent raise if he met his production goals. Raises were included in today’s paychecks, and although Lucas has met all of his goals, he received only a cost-of-living raise. In the future, Lucas’s _______ will probably be _______.
Answer Options:
Answer: instrumentality; low